Delivery Service Manager - TechOps Quality Solutions (Digital Content & QMS)

Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

Job Overview

The Delivery Management Professional provides expert guidance on complex deliveries, drives efficiency improvements, influences stakeholder decisions, and mentors others to achieve strategic alignment and support team growth. In this role, you will navigate organizational complexity to define and communicate comprehensive solution visions and roadmaps for large-scale and strategically critical initiatives. Depending on the organization's needs, you may operate within role archetypes such as Project Manager, Program Manager, Service (Delivery) Manager, ITSM Process SME, Scrum Master, RTE, STE, or Agile Coach.

Key Responsibilities

Scope& Delivery Leadership: Define and champion scope management strategies for high-impact initiatives; navigate complex dependencies and manage significant scope changes with minimal disruption.

Strategic Problem Solving: Analyze cross-boundary delivery challenges, mitigate strategic risks, and facilitate consensus across complex, ambiguous environments.

Stakeholder Engagement: Build strong, collaborative relationships with senior leadership; navigate conflicts, influence key decisions, and align diverse teams.

Impact& Agile Championing: Foster a culture of innovation by embedding Agile frameworks, leading organizational change, and optimizing delivery methodologies for maximum efficiency.

Who are you

Experience

Proven Track Record: Extensive experience in a Delivery Management archetype (e.g., Program Manager, Scrum Train Engineer, Agile Coach) managing large-scale, complex programs.

Change Management: Demonstrated success in leading organizational change and scaling Agile best practices across product lines or domains.

Senior Stakeholder Management: A proven history of building strong networks and influencing decisions at the senior management level.

Skills

Strict GxP and CSV Expertise: The candidate must have an expert understanding of Computer Systems Validation (CSV), GAMP 5, and 21 CFR Part 11 to manage our systems compliantly.

War-Room Audit Support: A critical requirement for this role is experience operating in a high-pressure inspection "war-room," actively supporting regulatory health authority audits and defending the validation state of these systems.

Timezone nearance to US/EU based business functions is mandatory. (Inspection/Audit intervalls are happening every second week)

Niche System Knowledge: They will be managing ValGenesis (eVALRoche), a specialized paperless validation system, alongside N2P, an AWS-based custom Product Complaint Intake system. Both require specific architectural and domain understanding.Business& Technical Acumen: Deep understanding of market trends to shape delivery strategies that align with Roche's broader strategic objectives.

Advanced Problem-Solving: Sharp analytical skills to evaluate strategic options and dissect complex delivery issues.

Soft Skills& Leadership: Exceptional communication, facilitation, and conflict-resolution skills. A strong desire to coach, mentor, and elevate less experienced team members.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.