Account Coordinator, Membership

Powered by Passion. United by Purpose. Build for Impact.

At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one.

We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose.

From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club.

Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities - and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for.

Job Description

Maple Leaf Sports & Entertainment (MLSE) is seeking a passionate and driven Account Coordinator to join our Membership Services Team. This is an exciting opportunity to be part of a dynamic group committed to delivering exceptional fan experiences while supporting sales and revenue growth initiatives.

As an Account Coordinator on the Ticket Sales and Service Team, you will serve as the first point of contact for our Season Ticket Members and fans. You will play a key role in building strong relationships and delivering best-in-class service through timely and professional responses to a range of inbound inquiries - primarily through phone and email. These interactions often involve ticketing-related questions, troubleshooting service cases, and ensuring every fan touchpoint reflects the high standards of MLSE.

This role blends high-energy service with a strong sales focus, enhancing the value and satisfaction of Season Ticket Memberships while actively contributing to retention and revenue goals.

RESPONSIBILITIES

We are a ‘team first’ culture, so your responsibility is to be an incredible teammate. Each member of our sales and service team shares equally in building and maintaining a positive, collaborative environment - the foundation of our success.

Contribute to a collaborative culture that gets results across all MLSE teams.

Work in conjunction with the entire Ticketing team to reach department goals and objectives.

Oversee a shared portfolio of accounts, with a focus on upper bowl ticket holders.

In addition to servicing inbound requests, play a key role in both the sales and retention of ticketing products across MLSE properties. This includes up-selling season tickets, partial plans, and group packages for teams such as the Toronto Maple Leafs, Toronto Raptors, Toronto FC, Toronto Argonauts, Toronto Marlies, and Raptors 905.

Provide outstanding service and communication across all inbound and outbound channels, including phone calls, emails, and chatbot messages.

Drive service excellence through consistent behaviors and effective use of CRM for daily tasks, outreach, and interaction tracking.

Meet or exceed all assigned performance KPIs.

Support all service initiatives and programs, including but not limited to Member relocation events, game day duties, and various Member networking events both in and out of venue.

Participate in strategic and innovative thinking exercises to challenge the status quo.

Adapt and be prepared to shift quarterly focus as the demands of the business evolve.

Participate in special projects and perform other related duties as requested.

Part-time role with a minimum of 32 hours per week, scheduled based on business needs.

Evening, weekend, and holiday availability required, with an emphasis on pre-game phone line support.

QUALIFICATIONS

Relevant experience in developing sales and service relationships is ideal

Available to work evenings, weekends and holidays as the need arises.

TicketMaster and ARCHTICS knowledge is an asset but not essential

Salesforce knowledge is an asset but not essential

An ongoing awareness and responsiveness to client happiness

Demonstrated ability to build and develop professional relationships

Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint

Skillful at listening, understanding and communicating effectively

A ‘One-Team’ approach toward departmental and company-wide goals

Proven to perform well under pressure; balance multiple priorities simultaneously

A self-starter with a mature, professional demeanor and presence

Alert and receptive to shifting demands within a fast-paced, changing environment

Comfortable and capable of delivering within a deadline-driven environment, applying time management and organizational skills

A positive, winning approach, incorporating integrity, confidentiality and discretion

Please note this is a 1-year p/t contract of 32 hours/week.

Apply by: Sunday, July 19 at 11:59 pm

Job Posting Compensation Range/Rate:

$21/hour