Treatment Service Manager - South

Job Introduction

Treatment Service Manager

Permanent

Full time – 35 hours per week

Location: South (Greater London / South East). Home working with expectation to travel to the London office up to once a month and within England as per requirements of the service.

Salary: £42,450 Nationwide / £46,185 London and counties

Closing date for applications: Wednesday 22nd of July (23:59)

Interviews will be up to a 2-part process, held in person, from the 27th of July 2026 - details to be confirmed with candidates

About Us

Founded in 1997, GamCare is the leading provider of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.

The Role

This is an exciting opportunity to join GamCare at a time of continued growth and system change in gambling treatment services.

We are recruiting a Treatment Service Manager to provide strategic and operational leadership across a defined service footprint. The role is responsible for delivering safe, effective and high-quality treatment services within a complex external funding and partnership environment, ensuring performance, quality and contractual outcomes are consistently achieved.

As a Service Manager, you will lead Team Leaders and multidisciplinary teams to deliver structured treatment pathways, including assessment, allocation, intervention and aftercare. You will ensure services are consistently delivered in line with GamCare’s treatment model, governance frameworks and organisational priorities.

You will work across internal directorates and external systems, collaborating with partners, stakeholders and commissioners to strengthen service integration, improve outcomes and build confidence in gambling treatment services.

The role requires strong leadership, strategic thinking and the ability to operate effectively in complex and evolving systems, using data, insight and lived experience to drive continuous improvement and shape service development.

About you

We’re looking for an experienced Service Manager with a strong background in health, social care or VCSE services. You will bring:

Demonstrable experience managing complex services and multidisciplinary teams

Strong leadership and people management skills, with the ability to support and develop managers

Experience of working in commissioned services, including performance management and reporting, and stakeholder management

A sound understanding of safeguarding, governance and quality standards

Confidence in using data, performance information and insight to inform decision-making and drive improvement

You will be an excellent communicator and relationship-builder, able to influence across systems and work effectively with stakeholders where awareness or engagement with gambling treatment services may vary.

Experience in gambling harms, addiction, mental health or related services is desirable, alongside experience of service improvement, transformation or partnership working

Key Responsibilities

Service Leadership and Delivery

Lead the delivery of high-quality gambling treatment services across the service footprint

Ensure consistent implementation of the treatment model and service pathways

Maintain continuity of service delivery aligned to organisational priorities

Quality, Safeguarding and Governance

Act as escalation point for safeguarding and clinical risk

Ensure compliance with governance frameworks and organisational standards

Lead service improvement through learning from audits, incidents and feedback

Performance, Data and Insight

Manage service performance across activity, outcomes and KPIs

Use data to oversee demand, capacity and service effectiveness

Provide reporting and insight to senior management and stakeholders

Workforce Leadership and Development

Lead and support Team Leaders and wider workforce

Ensure safe caseloads, supervision and workforce development

Work across functions to align delivery, HR, finance and quality priorities

Partnerships and System Working

Build relationships with statutory, VCSE and health partners

Ensure clear referral pathways and effective multi-agency working

Represent the service in external partnerships and forums

Service Improvement and Financial Management

Lead continuous improvement using data, feedback and lived experience

Manage operational budgets and ensure effective use of resources

Support service planning, sustainability and risk management

Benefits You Can Enjoy

33 days basic annual leave entitlement per annum including bank holidays which increases with service

A generous Pension Scheme - we contribute 6% and you contribute 2%.

Discretionary company sick pay from day one of service.

Employee Assistance Programme – 24-hour support

Cycle to Work Scheme

We also have a vibrant and diverse event calendar full of monthly initiatives and webinars to support the ongoing physical and mental wellbeing of our people.

This post requires a DBS check.

GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.

GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.

To apply, please complete the following application form and Equal Opportunities Monitoring Survey and send to recruitment@gamcare.org.uk

For any further information on the role or if you require any reasonable adjustments at any stage of the application or recruitment process, please contact recruitment@gamcare.org.uk and the team will be happy to help.

To support internal development, applications will initially be considered from internal candidates. We may therefore close this vacancy early or prioritise internal applicants where suitable candidates are identified

Treatment Service Manager Job Profile - April 2026.pdf

Supporting Statement Guidance .pdf

Apply

Salary £42,450 Nationwide / £46,185 London and counties

Frequency Annual

Job Reference gamcare/TP/11924/304

Contract Type Permanent

Closing Date 22 July, 2026

Job Category Services – Community Outreach and Treatment Services

Business Unit Clinical and Community Services

Location South (Greater London / South East), United Kingdom

Posted on 2 July, 2026