Mainframe System Operations Analyst

Closing date for applications: 15/07/2026

Location Edinburgh, United Kingdom

Salary £41,906 – £59,160

Job typePermanent | Contract typeFull Time

On-site

You’ll be working at your allocated office or hub, collaborating in-person and digitally with your colleagues.

Experienced

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00281505

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Mainframe System Operations Analyst

Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people

You’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform

This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development

We’re here for our customers whatever the time of day or night, so you’ll need to be flexible in supporting the team when needed, working shift as part of a 24x7 support team

What you'll do

As a Mainframe System Operations Analyst, you’ll be providing input to and supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be supporting the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk

Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting

Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity

Building relationships with platform, domain and relevant cross-domain stakeholders

Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.

We’ll also look to you to demonstrate:

Experience and an understanding of CA-7 and critical path batch suites

Experience of working in an operational environment managing batch suites and troubleshooting mainframe issues

A sound understanding of CICS, DB2, MQ and Websphere

A focus on Continuous Improvement driving AI and Automation using GIT, Ansible, YAML

Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment

An understanding of operational principles

Good collaboration and stakeholder management skills

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Please note, the presented benefits packages are based on the minimum base salary.

Tap each segment for details.

Your pay package

£

Your leave allowance

28 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland

Our carparks provide electric vehicle charging

Opened in 2005

Our tech stack

Here’s just some of the technologies we use.

Front end

JavaScript

ReactJS

AngularJS

Back end

Python

Java

Microsoft Dynamics

DevOps

AWS

GitLab

Google Cloud Platform

Data

Kafka

Hadoop

PostgreSQL

Snowflake