Manager - Data Governance & Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

As a Data Governance & Management Senior Manager, you are part of a team responsible for enabling compliance with the Enterprise Data Management Operating Policy within the Enterprise Technology Services (ETS) business unit. You will help establish and mature data governance capabilities that enable trusted, high-quality, well-governed data to support business operations, regulatory compliance, analytics, and AI-driven innovation.

You and your team are responsible for identifying critical data, maintaining business metadata and data definitions, classifying data, supporting data sourcing and usage requests, assessing data risk, measuring Data Risk Controls, and ensuring Data Incidents are effectively remediated. You will partner across business units, technology organizations, product teams, and enterprise data organizations to define and implement scalable data governance strategies that improve data quality, transparency, operational efficiency, and regulatory compliance.

You will also champion the adoption of AI-enabled governance capabilities and intelligent automation, identifying opportunities to automate manual governance activities, improve data observability, accelerate issue resolution, and enhance decision-making while ensuring responsible AI practices and appropriate governance controls.

5+ years of experience executing data governance and data management responsibilities in a regulated or risk-managed environment (e.g., regulatory reporting, risk management, financial services)

Strong communication skills and ability to influence and engage at multiple levels and cross functionally

Ability to work independently and influence stakeholders

Strong understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, business glossary, data risk and incident management, etc.) and prior experience

Prior experience with system or data analysis

Experience applying Generative AI and AI-assisted productivity tools to improve governance processes, documentation, metadata management, reporting, or operational efficiency.

Experience identifying opportunities to automate manual governance activities using AI, scripting, workflow automation, APIs, or low-code/no-code platforms.

Understanding of AI governance principles including responsible AI, model transparency, explainability, data privacy, bias mitigation, and regulatory considerations.

Prior experience with risk management, including control assessment and creation preferred

Intermediate competency in SQL, BigQuery, Python or other programming languages

Experience using AI copilots (e.g., GitHub Copilot, Microsoft Copilot, ChatGPT Enterprise, Gemini, or equivalent enterprise AI platforms) to improve engineering, documentation, governance, and analytical workflows while adhering to enterprise security and compliance requirements.

Prior experience in Technology risk, IT governance or Technology Data Management preferred

Prior experience with Agile or SAFe project methodologies

Prior experience of data governance, metadata, and data lineage tools such as Collibra, MANTA, etc.

Bachelor's degree in finance, Engineering, Mathematics, Statistics, Computer Science, or other similar fields

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.