Senior Manager - Program Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Senior Manager, Program Management manages and supervises several project teams, assesses resources needs, manages budget and funding, supports collaboration across several stakeholders, and provides regular updates to senior stakeholders on project performance.

Education Qualifications:

Bachelor's degree in engineering and/or comparable experience; advanced degree preferred with 12+ years of experience in developing and implementing large scale technology solutions

MBA or master's degree Engineering, Analytics and/or comparable experience; advanced degree preferred

Knowledge of Financial Modeling

Work Experience:

12+ years of IT experience with a strong software development background.

Experience in Information Technology services & leading large technology programs using Agile/Scrum methodologies.

Experience in leading in a fast-paced, complex, and dynamic global environment

Experience in large-scale & complex program delivery comprised of multiple interlinked projects

Experience in managing/leading technology implementation projects in Java, Spring Boot, Microservices, REST APIs, and enterprise application architecture.

Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)

Experience in budgeting and financial planning/management

Experience in business case development

Experience in data analysis

Experience in stakeholder management and/or leading complex governance structures

Licenses and Certifications:

Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince 2 / CSM - Certified Scrum Master / CSPO - Certified Scrum product owner)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.