Associate ICT Developer

Department of Customer Service

Reference number

req52818

Occupation

Information and Communications Technology

Work type

Full-Time

Location

Sydney City

Salary Information

102,936- $113,579

Closing date

20 July 2026 at 10:00am

Associate ICT Developer

Grade: 5/6

Salary range: $102,936- $113,579+ superannuation and leave loading

Duration: Permanent full-time role, ongoing

Location: Hybrid with an in-office requirement 40% of the time in Sydney McKell. Some remote site visits may be required but these would be infrequent. This may be subject to change in line with DCS workplace policies

Build and evolve enterprise data pipelines and shared platforms that deliver trusted, reusable digital services across government - while growing your software engineering capability alongside experienced practitioners.

We are seeking an Associate ICT Developer to join a multidisciplinary digital and data delivery team within the NSW public sector. The role contributes to the design, build, testing and support of software and platform components that underpin enterprise data pipelines, shared services and digital platforms used across the organisation.

Working under the guidance of senior engineers, you will apply established development standards, take ownership of the quality of your work, and build technical capability through hands‑on delivery across data‑centric and platform‑based solutions.

This role is ideal for an early‑career software developer who enjoys learning through delivery, values collaboration, and has an interest in building reliable, scalable systems that support enterprise‑wide data and digital services.

About the team

This role sits within the Enterprise Architecture, Data and Innovation team in the NSW Telco Authority.

The team delivers a combined software engineering, platform development and data production capability across the organisation. It designs, builds and operates the digital infrastructure that enables secure access to, and aggregation of, information from multiple business domain systems.

Using modern software engineering practices and medallion architecture principles, the team builds scalable and reliable data pipelines and enterprise platforms that consolidate master and operational data into trusted, reusable information assets and shared digital services.

Key Responsibilities

Develop, configure, test and maintain software components under guidance, contributing to enterprise data pipelines, services and platform components in line with agreed standards and quality expectations.

Write and maintain code using approved languages, frameworks and tools, following coding standards, security practices and documentation requirements

Configure and support system components and environments as directed, including application settings, integrations and deployment configurations across development, test and production environments

Work within defined development and delivery practices, including source control, CI/CD pipelines and approved change and release processes

Investigate and resolve routine technical issues, researching solutions and escalating appropriately when issues exceed experience or delegated authority

Collaborate effectively within a delivery team, participating in code reviews, documenting work and communicating risks or issues clearly and professionally

Support work planning and coordination by contributing to backlog activities and providing operational support to senior engineers and the Section Head as required

For more information on the role and its accountabilities, click here to view the role description.

To be successful in this role you will have

Industry‑based software development experience, with the ability to write, test and maintain code under guidance using approved languages, frameworks and tools

Experience working to established development practices, including source control, CI/CD pipelines, environment‑based deployments and basic security controls

An understanding of data integration and application development concepts, including data ingestion, transformation and lifecycle principles

Problem‑solving skills for technical tasks, including researching issues, proposing practical solutions and escalating appropriately when required

Strong collaboration skills, with experience participating in team delivery activities such as code reviews and shared ownership of service outcomes

Clear written and verbal communication skills, including the ability to document work, follow direction and raise risks or issues in a timely and professional manner

Desirable skills

Exposure to agile delivery practices, including planning activities, backlog refinement and team ceremonies

Experience assisting with system or application configuration, including environment or integration configuration under guidance

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 5/6, with the base salary for this role starting at $102936 base plus superannuation

For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 9:59am, Monday 20th July

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact fiona.glover@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

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