Crew Onboarding Specialist

Position is based in Weybridge UK

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

The Royal Caribbean Group’s Crew Readiness Team has an exciting career opportunity for a full time Global Crew Onboarding Specialist reporting to the Sr Manager of Global Crew Readiness

Position Summary

The Global Crew Onboarding Specialist manages the end-to-end onboarding process for Marine positions across our fleet This role requires strong communication organisation stakeholder management and prioritisation skills due to the fast-paced and business-critical nature of these roles

This position is highly analytical and would suit someone who enjoys working with data reporting and compliance processes You'll be responsible for producing reports for various regulatory requirements and providing regular updates and insights to stakeholders

Essential Duties and Responsibilities

Deliver a high level of support and customer service to Marine crew members and internal stakeholders throughout the onboarding process

Ensure every crew member receives the guidance and assistance needed to create a smooth and positive onboarding experience

Ensures compliance with regulatory local international and company policies to ensure the safety and well-being of the crew members

Work closely with Talent Attraction Crew Assist Scheduling Visa Teams Port Agents Training Schools and Referral Partners to meet hiring and deployment timelines

Provide support and guidance to Operations Representatives and act as a subject matter expert on visa medical and STCW requirements for shipboard positions

Proactively identify and resolve onboarding challenges escalating issues where needed and continually looking for ways to improve processes

Complete all administration associated with onboarding shipboard employees

Produce reports status updates analysis and talent pool information for stakeholders and business leaders

Coordinate and facilitate monthly governance meetings with Recruitment Scheduling Mobility Centres HR Onboard and key stakeholders

Consistently achieve performance targets and service level expectations set by management

Support additional projects and undertake other duties as required

Education Experience Knowledge & Skills

Minimum of 2 years' experience in onboarding operations data analysis

or a similar role

Bachelor's degree in Business Analytics Business Administration or a related field is preferred

Experience working within compliance-driven or regulated environments

Comfortable working with high levels of data / reporting

Strong analytical mindset and problem-solving skills

Ability to identify potential issues and take action before they become problems

Excellent attention to detail and accuracy

Strong stakeholder management skills with the ability to build positive working relationships and meet expectations

Able to manage multiple priorities in a fast-paced environment

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group

We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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