Operations Supervisor

Operations Supervisor – Arriva Harlow

Are you an experienced operations professional looking for your next challenge in the bus industry? Arriva is looking for a motivated and people-focused Operations Supervisor to support the day-to-day running of our busy transport operation.

This is an excellent opportunity for candidates with experience in bus operations, transport management, logistics, fleet operations or service delivery who are passionate about leading teams and delivering reliable public transport services.

As an Operations Supervisor, you will play a vital role in ensuring bus services operate safely, efficiently and on schedule while supporting drivers and operational colleagues across the depot.

The Role:

Reporting into the Operations Management team, you will oversee daily operational activities, monitor service performance and support the smooth running of bus services across the network.

Key responsibilities include:

Supervising, motivating and supporting operational staff and bus drivers

Managing daily bus service delivery, route coverage and resource allocation

Monitoring punctuality, reliability and operational performance across services

Supporting driver welfare, performance management and employee development

Investigating operational incidents, customer complaints and service disruptions

Ensuring compliance with health and safety regulations, company policies and transport legislation

Working closely with engineering and depot teams to maintain fleet availability

Producing operational reports and maintaining accurate records

Identifying opportunities to improve operational efficiency and customer service

What We Are Looking For

We are looking for an organised and proactive supervisor with strong leadership skills and experience within the transport, bus, logistics or operational sector.

Successful candidates will have:

Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role

Strong leadership and people management skills

Excellent communication and problem-solving abilities

Experience managing operational performance and KPIs

Knowledge of transport operations, scheduling and resource planning

Understanding of health and safety and compliance within a transport environment

Good IT skills, including Microsoft Office and operational systems

Flexibility to work shifts, evenings and weekends where required

A full valid driving licence

Why Join Arriva?

Arriva is one of the UK’s leading public transport operators, connecting communities and keeping passengers moving every day. Joining our team means becoming part of a supportive and fast-paced environment with genuine opportunities for career development within the bus and transport industry.

If you are looking for Operations Supervisor jobs, Bus Operations jobs, Transport Supervisor careers or leadership opportunities within public transport, we would love to hear from you