Product Manager/Group Manager: PLM Operations Services

Job Description:

Role Product Manager/Group Manager: PLM Operations Services

About Position:

Are you passionate about IT & its application to Engineering & PLM, experienced in software development techniques and convinced by the business added value of the digitalization of Engineering & PLM Domain functions and work for PLM Proximity Support & Operations - Products and Service Lines

Airbus is looking for a Product Manager/Group Manager: PLM Operations Services to join the Bengaluru, India location.

Position Overview Lead PLM software engineering & operations team within the Engineering IT Solutions Department. The role focuses on delivering and operating bespoke engineering applications, ITSM process, ITIL implementation & Operations for DP PSLs. Success requires disciplinary leadership, a background in modern software development, Operations & maintenance, and the capability to do so.

The successful candidate will establish team goals by identifying, evaluating and understanding the business strategy & technical trends. He/She will accomplish the team results/performance by communicating job expectations, planning, monitoring, coaching and leading the team in the right direction.

Qualification & Experience

Education: Master’s or Bachelor’s degree in Computer Science, Information Technology, or a relevant engineering discipline.

Experience:

Overall 10+ yrs of industry experience

6+ years in Software Development and mandatory 5+ years of IT Operations & maintenance, including proven disciplinary leadership and team management.

Project management experience mandatory

Domain Knowledge: Professional background in the Aerospace industry is required. General understanding of Engineering IT processes is expected; highly specific PLM domain expertise is mandatory. ITIL foundation certification mandatory, Operations & Maintenance knowledge ITSM is mandatory

Technical Stack: Architectural proficiency in modern software ecosystems, specifically TypeScript, React, and CI/CD pipelines deployed on AWS.

Methodologies: Advanced knowledge of Agile/SAFe frameworks and DevOps practices.

Travel: Willingness to travel to Europe for up to 1 month p.a., if needed on short notice

Language & Soft Skills: Business-fluent English and strong communication skills for continuous collaboration with European partners. Proficiency in German is a plus.

Core Responsibilities

Team Leadership: Manage, coach, and develop software engineering teams. Execute staffing strategies via direct hiring and supplier management.

Operations & Delivery: Ensure high-availability IT service operations (SLA fulfillment) and on-time agile software delivery.

Technical Steer: Enforce best practices of ITSM/ITIL into service & operations, software engineering standards and drive the transition toward modern cloud-based architectures.

Intercultural Orchestration: Act as the strategic and operational bridge between the Bengaluru hub and European partners, aligning local execution with global business objectives

Empower team members by delegating authority and encouraging individual responsibility for goals.

Cultivate a workplace environment that mirrors the organization's strategic objectives.

Administer operational logistics including work schedules, rotations, and leave management.

Ensure clear, transparent, and effective communication across the team.

Actively resolve escalations and maintain agreed-upon SLAs and KPIs.

Serve as an intercultural liaison to strengthen corporate relationships across global teams.

Coordinate with global partners and stakeholders to ensure project alignment.

Apply enterprise-wide perspectives to identify and address emerging business needs.

Regularly integrate lessons learned to drive multi-axial continuous improvement.

Collaborate with senior management and project boards to provide progress updates.

Success Metrics

Success will be measured in a variety of areas, including but not limited to

Agile mind-set, collaborative way of working, quick reaction in case of operational issues, SLA fulfillment & service availability

Consistently ensure the on-time delivery and quality of the projects

Bring innovative cost effective solutions

Achieve the customer satisfaction

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus India Private Limited

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Leadership

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.