Operations Manager
At a glance
Highlights
- Remote-first
- Well-funded Series B
- Strong equity upside
- No on-call
- Async-friendly
Heads up
- On-site only
- Limited salary range
Why this role might suit you
The role offers end-to-end ownership of operational execution across multiple departments in a fast-growing wellness startup, with clear accountability metrics and opportunities to build scalable systems.
Skills
About the role
Role Summary
We are looking for an execution-driven Operations Manager who believes that “execution is everything.”
This is not a strategy-only or reporting role. We are looking for someone who takes complete ownership of execution across all backend and operational functions, ensures every commitment is delivered on time, drives accountability, removes bottlenecks, and builds systems that enable the organization to scale.
The ideal candidate is highly organized, detail-oriented, data-driven, and comfortable managing multiple departments simultaneously while maintaining speed, discipline, and operational excellence.
Key Responsibilities
1. End-to-End Operational Execution
Own execution across all operational and backend departments.
Ensure every operational task is completed within defined timelines.
Drive daily accountability across department heads.
Eliminate execution gaps and delays.
Maintain operational discipline throughout the organization.
1. Team Leadership
Lead and coordinate the execution of:
Appointment Calling Team
Customer Support Team
CRM Operations
Backend Operations
Dispatch & Logistics
Inventory & Procurement
Administration
Clinic Operations Coordination
Quality & Audit Functions
Ensure every department works as one integrated system.
1. Performance Management
Define KPIs for every department.
Review dashboards daily.
Conduct structured daily and weekly performance reviews.
Identify gaps and implement corrective actions immediately.
Improve productivity across teams.
1. Process & SOP Management
Develop, implement, and continuously improve SOPs.
Standardize operations across all clinics and departments.
Conduct regular operational audits.
Ensure compliance with company processes.
1. Cross-Functional Coordination
Act as the central execution owner between:
Sales
Marketing
Clinics
Doctors
Customer Support
Supply Chain
HR
Finance
Technology
Ensure seamless communication and timely execution across all functions.
1. Customer Experience
Own operational aspects of the customer journey:
Appointment booking
Follow-up process
Service delivery coordination
Dispatch timelines
Escalation handling
Complaint resolution
SLA adherence
Drive continuous improvement in customer satisfaction.
1. Business Excellence
Identify inefficiencies and implement improvements.
Reduce operational costs without compromising quality.
Increase operational efficiency and scalability.
Build systems rather than dependency on individuals.
Drive automation and AI adoption wherever possible.
1. Reporting & Governance
Provide the Managing Director with:
Daily execution reports
Department-wise KPI dashboards
Pending action trackers
Escalation summaries
Productivity reports
Root cause analyses with action plans
Key Performance Indicators (KPIs)
Departmental execution score
Appointment booking efficiency
Show-up percentage
Customer satisfaction
Complaint resolution time
Dispatch turnaround time
Inventory accuracy
Clinic audit scores
SLA compliance
Operational turnaround time
Team productivity
Process adherence
Cost optimization
Cross-functional execution efficiency
Candidate Profile
Experience
5+ years in operations
Experience managing multi-location operations and warehouse.
Experience leading multiple cross-functional teams.
Proven record of building operational systems and driving execution.
Skills
Exceptional execution capability.
Strong leadership and people management.
Data-driven decision making.
Process improvement and SOP implementation.
Operational planning and execution.
Analytical and problem-solving skills.
Excellent communication and stakeholder management.
Strong ownership and accountability.
High attention to detail.
Ability to work in a fast-paced, high-growth environment.
Preferred Background
Candidates from healthcare, retail, hospitality, consumer services, wellness, multi-unit businesses, or fast-growing startups will be preferred.
What Success Looks Like
Departments execute without constant follow-up.
Operational issues are resolved proactively.
KPIs consistently improve month after month.
SOP compliance exceeds 95%.
Customer experience is seamless.
Teams operate with accountability and ownership.
* The organization becomes process-driven rather than people-dependent.
Pay: ₹50,000.00 - ₹65,000.00 per month
Work Location: In person
Compensation
This Operations role pays $0k-$0k/yr. Within typical range for operations roles in India.
Questions about this role
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