Business Analyst & Support Executive (Singapore)

About the job

Job Title: Business Analyst & Support Executive (Singapore)

Role Overview

As a Business Analyst & Support Executive, you will serve as a critical bridge between client needs, project execution, and ongoing system stability. You will be responsible for guiding projects from requirement gathering through to successful deployment, while simultaneously managing the production support lifecycle to ensure high user adoption and system integrity.

Key Responsibilities

Project Implementation & Analysis

Requirements Elicitation: Collaborate with stakeholders to define, elicit, and align project requirements, ensuring a comprehensive understanding of client needs and business objectives.

Documentation & Specifications: Prepare detailed specification documents outlining project scope, objectives, and deliverables; maintain comprehensive project documentation for reference and future audits.

Operational Setup: Execute platform configurations and system setups required for the project execution stage.

Stakeholder Collaboration: Work closely with cross-functional teams to facilitate day-to-day operations and participate in project meetings to provide status updates, address roadblocks, and identify process improvements.

Technical Support & Incident Management

Incident Resolution: Serve as the primary point of contact for production support, managing service requests and technical issues from support funnel to resolution, including triaging complex systemic bugs.

QA Liaison: Act as the bridge between support and the QA team, ensuring defects are documented with clear reproduction steps to expedite technical fixes.

Release Management: Coordinate the end-to-end release lifecycle to ensure seamless deployments, minimize service disruptions, and maintain system integrity in the production environment.

User Adoption & Quality Assurance

UAT Coordination: Oversee and provide hands-on support during User Acceptance Testing (UAT), validating new functionality against business requirements prior to final sign-off.

Training & Enablement: Champion user adoption by developing robust user guides and delivering targeted system training to ensure clients and internal teams can effectively utilize the platform.

Continuous Improvement: Actively analyze and process enhancement requests, ensuring client feedback is translated into actionable technical outcomes and future product improvements.

Ideal Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Proficiency: Demonstrated technical skills (SQL, scripting languages, or data visualization tools) and a strong analytical mindset.

Experience: Proven experience in both project implementation and technical support environments.

Communication: Interpersonal skills with the ability to translate complex technical issues for non-technical stakeholders.

Methodology: Familiarity with project management and support best practices (e.g., incident triage, release management).

Soft Skills: Strong organizational abilities, a proactive approach to problem-solving, and the ability to thrive in a fast-paced, cross-functional environment.

What you will gain

At Lexagle, you’ll be more than just a hire. You’ll be a vital contributor to our product’s success! We are committed to your professional development by providing a collaborative environment where you can take ownership of your projects.

You will have the opportunity to make a tangible impact across the full lifecycle of our platform, from driving client-facing requirements to ensuring the seamless delivery of high-quality solutions.

Requirements added by the job poster

Bachelor's Degree

Work Location: In person