Technical Integration Manager
Skills
About the role
Job Information
Date Opened
13/07/2026
Industry
Financial Services
Salary
4500-6000
Job Type
Contract
Work Experience
3-5 years
City
Amsterdam
Province
Noord-Holland
Country
Netherlands
Postal Code
1102 BH
Job Description
About the role
As a Technical Integration Manager at ING Bank, you will be the primary technical contact for clients integrating our Payment Service Provider (PSP) solution into their online checkout systems. Working closely with the sales team, you will provide expert technical guidance throughout the customer journey, from initial product exploration through successful Go-Live and beyond. You will act as a trusted advisor and single point of contact, owning all technical aspects of the PSP solution and ensuring seamless integration experiences for our merchant clients.
Responsibilities
Lead technical integrations and implementations from pre-sales through Go-Live, serving as the primary technical contact and single point of contact for merchant integration teams
Own and manage the complete customer onboarding lifecycle, ensuring timely delivery, coordinating internal ING stakeholders, and meeting client expectations
Collaborate with Engineering and Product teams on integrations, troubleshooting, and technical documentation
Provide technical consultancy and guidance to clients during product exploration and integration phases
Monitor post-Go-Live performance and drive continuous improvement through client feedback and performance metrics
Facilitate effective communication between technical teams and business stakeholders
Lead issue resolution and ensure smooth, uninterrupted operations for integrated clients
Work environment
You will be based at ING Bank's CDR office in Amsterdam (Cedar location), working in a dynamic environment that bridges technical excellence with customer success. The role involves close collaboration with internal engineering, product, and sales teams, as well as direct engagement with external merchant clients. This is a 36-hour per week position offering a hybrid working arrangement.
Requirements
Minimum 3 years of experience in a similar technical integration or product support role
Proven experience in the payments industry in a technical or product role supporting external clients
Hands-on experience integrating with or supporting Payment Service Providers (PSPs), payment gateways, or acquirers
Proficiency in at least one modern backend language (Java, TypeScript/Node.js, C#/.NET, or Go)
Strong understanding of API design principles (REST, webhooks, OAuth) and API documentation practices
Demonstrated ability to take full ownership of customer onboarding and technical support
Excellent communication skills with both technical teams and business stakeholders
Outstanding problem-solving ability, eagerness to learn, and technical curiosity
Nice-to-haves:
Sales or account management experience
Familiarity with card network concepts (settlement, tokenization, disputes, transaction monitoring)
Ability to communicate complex technical solutions to both technical and non-technical audiences
What we offer
Competitive salary based on ITSync pay scale 10
Contract duration: 24 July 2026 to 1 August 2027, with option to extend
36 hours per week
Competitive vacation scheme and holiday allowance
13th month bonus and pension scheme
Hybrid working arrangement with home-office allowance and commuting support
Continuous professional development and career growth opportunities at ITSync
Compensation
This Other role pays $5k/yr. Within typical range for other roles in Netherlands.
Questions about this role
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