Operations Manager

Operations Manager - Bonnie Rae | Creative StudioSeattle, WA · Full-time, Exempt · Reports to Founder & Creative Director

About Bonnie Rae

Bonnie Rae | Creative Studio is a full-service catering and event production company. We are chefs, sommeliers, artists and storytellers who create extraordinary hospitality experiences for the world's most discerning clients.

We are a small team with big ambitions: doubling our revenue by the end of 2027. We need someone who's energized, flexible and very ambitious.

About the Role

We're hiring an Operations Manager to lead day-to-day execution across staffing, scheduling, event logistics, technology and inventory. The perfect candidate can hold our standard independently, at the level our clients expect, without the Founder enforcing it. Given our size and growth stage, this role will require wearing many hats and flexing into adjacent work as priorities shift.

Responsibilities

Standards, Training & Quality Control

Build and maintain SOPs across kitchen prep, event execution, pack-in/pack-out and service

Implement photo-based and checklist QC protocols for setup, presentation, and breakdown

Own staff presentation standards (incl., grooming, uniform, on-site professionalism) and build training protocols to bring every team member to that standard

Serve as on-site lead at events, holding the team to a standard fit for elite athletes, luxury brands, and high-profile private clients

Staffing & Scheduling

Recruit, onboard and train event and kitchen staff to a highly vetted, polished and discreet standard

Manage the full event calendar and staff schedule, including confirmed shifts one week out and same-day change communication

Administer scheduling through online platform(s)

Technology & Systems

Lead onboarding and rollout of a new CRM platform, including staff training and adoption

Consolidate and streamline the company's technology stack, reducing redundant tools and platforms

Serve as the point person for evaluating and implementing new operational software as the company scales

Event Logistics

Direct pack-in and pack-out for all events, including staging, transport and timing

Coordinate rentals, equipment and vehicle logistics per event

Conduct post-event breakdown, reconciliation and debrief

Inventory & Facilities

Manage kitchen and event inventory, including equipment, smallwares and packaging

Track equipment condition and flag replacement or repair needs

Accountability & Risk Management

Serve as the primary escalation point for day-of staffing conflicts, scheduling errors and event coverage gaps. You will catch problems before they reach the Founder, not after

Hold clear, documented decision authority: define what can be approved independently (day-to-day scheduling, staffing swaps) versus what requires Founder sign-off (new hires, service cancellations, client-facing changes)

Own safety compliance across all service lines, including mobile units

Beyond the Core

Pitch in across adjacent areas (incl., client communication, vendor coordination, special projects) as needed in a small, fast-moving team

Help identify where processes are missing entirely and build them, rather than waiting to be told

Qualifications

REQUIRED - 4+ years managing operations in luxury catering, fine dining or high-volume event production

Demonstrated ability to hold quality standards independently, without direct owner oversight

Comfortable in a small-company, high-growth environment where responsibilities shift and roles aren't rigidly defined

Strong systems-building skills. You are comfortable creating SOPs, training protocols and structure from scratch

Experience with CRM platforms (Total Party Planner a +) and consolidating technology tools; scheduling software and inventory management

Able to work event hours including evenings, weekends and holidays, and to physically manage pack-in/out

Exceptional discretion and professionalism. You are comfortable operating around elite athletes, executives and public figures

Compensation

Benchmarked against Operations Manager roles at comparable luxury event production companies nationwide; base salary commensurate with experience, shared only with qualified candidates.

To Apply

Send Current CV & Cover Letter.

Benefits:

401(k)

Employee discount

Flexible schedule

Paid time off

Work Location: In person