Desktop Support L1

Req ID: 376662

We are currently seeking a Desktop Support L1 to join our team in Pune, Mahārāshtra (IN-MH), India (IN).

3 -4 years of relevant experience

6:00 AM – 7:0 PM (Rotational Shift), Monday-Saturday. Skeletal support for Saturday

CNHi Pune Plant

Excellent communication and email writing skill

Manage the engineer teams for all covered technologies

Ability to lead, motivate, and develop people in the competence area

Supervise daily operational activities

Good knowledge of IT operations, in particular IT operational processes and also in this team

Conscious use of assertive, diplomatic and customer-oriented communication style

Solution focused, constructive, self-managed attitude

Willingness to take ownership for the work of the team

Work closely with 2nd line manager and other 1st line managers to set clear and measurable objectives for the team

Strong knowledge on windows servers and client OS

Good knowledge on active directory domain policies

Knowledge on exchange\O365 environment

Working experience in any ticketing tool (Remedy, Service Now etc.)

Knowledge on asset management activities, IMAC, and hardware break/fix etc.

Properly escalate unresolved issues to appropriate internal teams/Vendor

Problems/Issues/Defects Analysis skill

Good working experience in word, excel and PowerPoint

MCSE/MCPIT/Other server related certifications, ITIL trained is a plus

Diploma or graduate degree, technical college or some college

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.