Sales Coordinator

Job Title: Sales Coordinator

Location: Amraiwadi, Ahmedabad

Department: Sales & Marketing

Reporting To: Sales Manager / Business Head

Employment Type: Full-time

Job Summary:

We are looking for a proactive and detail-oriented Sales Coordinator to support the sales team by managing schedules, processing orders, communicating with clients, and ensuring smooth coordination between departments. The ideal candidate will play a key role in improving sales team efficiency and customer satisfaction.

Roles & Responsibilities – Sales Coordinator

1. Customer Engagement & Appointment Scheduling

Connect with new and existing customers to build and maintain strong relationships.

Schedule, confirm, and follow up on customer appointments.

Invite customers to visit the store for product purchasing.

Send timely reminders to customers about store visits.

2. Sales Team Coordination

Support the sales team with back-end coordination, reports, and data.

Follow up on leads, quotations, and client queries in collaboration with sales executives.

Track sales targets, collections, and performance reports.

Coordinate with the sales team for scheduled customer visits.

3. Customer Communication

Act as a primary point of contact for customers regarding inquiries, orders, and support.

Ensure professional and timely communication via calls, emails, and messages.

Gather and share customer feedback with the sales and marketing team.

4. Sales Reporting & MIS

Prepare and maintain daily, weekly, and monthly sales reports for management.

Update and manage customer databases, sales records, and follow-up schedules.

Track sales performance, pending orders, and payment status.

Maintain call logs, appointment records, and visit reports.

5. Inter-Departmental Coordination

Liaise with production, dispatch, accounts, and logistics teams for smooth order execution.

Ensure proper follow-up with internal departments to meet customer requirements.

Support compliance with company policies and procedures in sales activities.

6. Documentation & Filing

Maintain and organize sales documentation including invoices, dispatch challans, and purchase orders.

Assist in managing contracts, pricing lists, and client agreements.

Keep customer records updated in CRM or Excel for easy access.

7. Sales Support

Provide assistance to the sales team in achieving monthly targets.

Share regular updates and insights with management for decision-making.

Ensure accurate and timely handling of customer-related tasks to support overall sales growth.

Qualifications & Skills:

Graduate (preferred) with strong communication skills in Hindi

Prior experience in sales coordination/telecalling/customer service is an advantage.Bachelor’s degree in Business Administration, Marketing, or a related field.

1–3 years of experience in a sales coordination or back-office sales support role.

Excellent communication (written & verbal) and interpersonal skills.

Strong organizational and follow-up skills.

Proficiency in MS Excel, Word, and email communication; ERP knowledge is a plus.

Ability to multitask and work under pressure.

Required language: Gujarati, Hindi & English(Fluent)

Key Result Areas (KRAs):

Number of customer calls & appointments scheduled.

Conversion rate of customer visits into sales.

Customer satisfaction & feedback.

Accurate maintenance of customer records and reports.

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

Leave encashment

Provident Fund

Work Location: In person