Store Manager - Richmond

Role Overview

As a Store Manager, you’ll be the heartbeat of your store - leading a team of passionate individuals, creating meaningful connections with customers, and delivering results that make an impact. This is a hands-on, people-first leadership role where your influence shapes everything from team culture to customer experience.

What You’ll Do

Lead and inspire your team to create warm, welcoming, and meaningful customer experiences

Drive performance across the customer experience, store sales, and store presentation

Create a team culture grounded in trust, fun, and our values

Lead day-to-day operations including rostering, stock management and visual merchandising

Coach, develop, and grow your team through clear communication and meaningful feedback

Bring our brand, products and values to life in-store - every day

About You

A confident and values-led leader with proven experience in retail management

Committed to creating a high-performing, high-trust team environment

Motivated by meaningful connection and customer experience - not just transactions

Calm, focused and ready to solve challenges with clarity and care

Organised, outcomes-driven, and energised by the fast pace of retail

What You’ll Love

A generous team member discount across our full range of fragrance, décor and gifting

Monthly store bonus program and performance-based incentives

Recognition that feels real with shoutouts, milestones, and meaningful celebration

Access to our Employee Assistance Program (EAP) for you and your immediate family

Support to grow with leadership development, coaching and progression opportunities

Find your moment with dusk

This isn’t just another retail job - it’s a chance to lead, grow, and create something unforgettable.

If you’re ready to take the next step in your leadership journey, we’d love to meet you.