Customer Service Manager

Job no: 575780

Work type: Part Time

Location: Rothwell

Categories: Sales

Part Time Position

Guaranteed base earnings

Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Rothwell Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

In this role you will:

Actively manage Harvey Norman customer repairs & servicing

Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date

Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service

Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting

Run weekly reports for repairs/service jobs as required by the Proprietor

Advise customers of arrival of stock and organise delivery as requested by the Proprietor

Be Health and Safety conscious

What we require:

Experience in (or ability to work in) a customer focused, successful retail business

Experience working in a high volume administration role

Capacity to juggle multiple tasks with a flexible, 'can-do' attitude

Customer service champion with very strong communication and interpersonal skills

Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills

Friendly, outgoing, approachable and work well as a team member

Ability to service customers while managing work tasks around their needs

Going above and beyond to provide exceptional customer focused problem solving

Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate

services

What we offer:

Generous staff discounts

Harvey Norman is a strong advocate of career progression with a wide support network for professional development

An environment where good performance is recognised and rewarded

A flexible and positive work environment

If this role exhilarates your passion for a new opportunity then please submit your application for consideration.

Advertised: 13 Jul 2026 E. Australia Standard Time