Analytics Client Service Analyst

Your Team Responsibilities:

We are currently seeking an experienced Analytics Client Service Analyst to join our Client Coverage organization in Monterrey.

The MSCI Global Client Service team is composed of experienced financial professionals that provide first tier support for our clients around the world. Team members are responsible for responding to a wide variety of methodology, usage, interpretational, and technical questions on both analytical and benchmark products. Client contact is primarily via telephone and email, but occasional travel may be required for on-site presentations or trainings. Client Service Analysts work closely with account managers and consultants to develop and maintain client relationships.

Your Key Responsibilities:

Answer detailed client inquiries about MSCI products and methodology

Participate in developing client relationships through proactive follow up on issues raised by clients

Analyze market performance and data for our clients on a reactive and a pro-active basis

Maintain relationships by ensuring relevant product and model information is shared with clients

Provide client feedback to the Coverage, Product Management, Research, and Production groups

Act as point of contact for routine inquiries and data requests

Keep up with current events and trends in the market place

Your skills and experience that will help you excel:

A self-starter and highly motivated, ability to work individually and within a team

Ability to articulate complicated concepts or methodologies verbally and in writing to senior management and clients

Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines

Track record of excelling in an environment of ambiguity by quickly adapting behavior and work methods to adjust to multiple demands and shifting priorities

Ability to work efficiently with diverse cultures on a global team and knowing when to involve appropriate colleagues in projects regardless of functional, geographic, and business lines

Ability to develop value-added contributions to both internal and external clients

Track record of challenging self and others to anticipate future trends and creatively capitalize on opportunities

Ability to speak and write in foreign languages a plus

Deep understanding of international financial institutions and global financial markets

Demonstrated understanding of financial topics, such as: modern portfolio theory, equity and portfolio construction, optimization, CAPM, multi-factor risk models, market risk, credit risk, and VaR

Strong analytic, quantitative, and problem solving skills

Excellent verbal and written communication skills

Undergraduate degree in finance, economics, statistics, mathematics, or other quantitative fields required.

About MSCI:

What we offer you

Transparent compensation schemes and comprehensive employee benefits, tailored to your location, ensuring your financial security, health, and overall wellbeing.

Flexible working arrangements, advanced technology, and collaborative workspaces.

A culture of high performance and innovation where we experiment with new ideas and take responsibility for achieving results.

A global network of talented colleagues, who inspire, support, and share their expertise to innovate and deliver for our clients.

Global Orientation program to kickstart your journey, followed by access to our Learning@MSCI platform, AI Learning Center , LinkedIn Learning Pro and tailored learning opportunities for ongoing skills development.

Multi-directional career paths that offer professional growth and development through new challenges, internal mobility and expanded roles.

We actively nurture an environment that builds a sense of inclusion belonging and connection, including eight Employee Resource Groups. All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women’s Leadership Forum.

At MSCI we are passionate about what we do, and we are inspired by our vision – to power better decisions. You’ll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.

MSCI strengthens global markets by connecting participants across the financial ecosystem with a common language. Our research-based data, analytics and indexes, supported by advanced technology, set standards for global investors and help our clients understand risks and opportunities so they can make better decisions and unlock innovation. We serve asset managers and owners, private-market sponsors and investors, hedge funds, wealth managers, banks, insurers and corporates.

To all recruitment agencies

MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.

Note on recruitment scams

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