Manager - Customer Service Operations - Cloud & Security Customer Service Operations

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Job Title: Firewall Specialist Engineer (Cisco FTD / FMC & Palo Alto)

Experience Required: 8–12 years

Location: Pune , On premise Client location

Employment Type: Full-time

Industry: BFSI (Banking, Financial Services, and Insurance)

Job Summary

We are looking for a highly skilled Firewall L3 Engineer with deep expertise in enterprise security environments within the BFSI domain. The ideal candidate will have extensive hands-on experience with Cisco Firepower (FTD/FMC) and Palo Alto firewalls, along with strong exposure to regulatory compliance, security operations, and complex migrations.

Key Responsibilities

Act as L3 subject matter expert for firewall technologies in a large-scale BFSI enterprise environment.

Manage, configure, and troubleshoot firewalls including Cisco Firepower Threat Defense (FTD) and Firepower Management Center (FMC), as well as Palo Alto Networks firewalls.

Handle complex incident troubleshooting, performance tuning, and root cause analysis (RCA) for major security/network incidents.

Design and implement firewall policies aligned with security best practices and business requirements.

Lead and support migration activities from Cisco FTD to Palo Alto firewalls.

Ensure high availability, redundancy, and disaster recovery configurations for firewall infrastructure.

Collaborate with SOC, network, audit, and application teams for security enforcement and issue resolution.

Maintain detailed documentation, network diagrams, and SOPs.

Compliance & Security Operations (BFSI)

Perform periodic firewall rule reviews and recertification in line with audit requirements.

Implement firewall hardening as per industry benchmarks and organizational policies.

Plan and execute firmware/software patching and upgrades with minimal downtime.

Support internal and external audits by providing logs, reports, and evidence.

Maintain proper logging, monitoring, and retention aligned with compliance standards.

Enforce least privilege, segmentation, and secure access controls across network zones.

Participate in vulnerability assessments and remediation activities.

Required Skills & Qualifications

8–12 years of hands-on experience in network security / firewall administration.

Strong hands-on expertise in:

Cisco Firepower Threat Defense (FTD) and Firepower Management Center (FMC)

Palo Alto Networks firewalls (PAN-OS)

Proven experience in firewall migration projects (Cisco FTD to Palo Alto preferred).

Deep understanding of firewall policies, NAT, VPNs (IPSec/SSL), and network segmentation.

Strong troubleshooting skills for complex production environments.

Experience in BFSI or other regulated industries.

Familiarity with networking protocols (TCP/IP, BGP, OSPF, etc.).

Preferred Qualifications

Certifications such as:

Palo Alto (PCNSE or equivalent)

Cisco (CCNP Security / CCIE Security)

Experience with automation tools (Python, Ansible, Terraform)

Exposure to SIEM tools and security monitoring platforms

Soft Skills

Strong analytical and problem-solving skills

Ability to handle high-pressure production incidents

Excellent communication skills for cross-functional coordination

Strong documentation and audit-handling capabilities