Customer Service & Project Coordinator (3bogt6)

About the Roles

We are hiring a Customer Service & Project Coordinator for a custom die-cut components manufacturer based in Serangoon North. This is a full-time permanent role on a 5-day work week (Monday to Friday, 8:00 AM – 5:30 PM), offering a competitive basic salary with variable bonus. You will serve as a key link between customers and internal teams, ensuring smooth order execution, project coordination, and timely delivery support in a fast-paced manufacturing environment.

What You’ll Be Doing

Serve as the primary point of contact for assigned customers, handling enquiries related to quotations, orders, deliveries, engineering updates, and service issues

Manage and track customer purchase orders from receipt through fulfilment, including delivery updates and resolution of delays

Coordinate RFQs by gathering requirements and preparing quotations for submission

Support New Product Introduction (NPI) activities, including managing drawings, specifications, BOMs, revisions, prototypes, samples, and first article processes

Monitor project timelines, engineering changes, product transfers, and qualification progress with internal stakeholders

Maintain accurate and up-to-date records in the ERP system for customers, orders, and project activities

Prepare and update commercial and operational documents such as quotations, costings, sales and purchase orders, work orders, and reports

Work closely with Sales, Engineering, Planning, Purchasing, Production, Quality, Warehouse, Logistics, and suppliers to meet customer requirements

Flag and escalate risks related to delivery, quality, or project execution and support corrective actions and problem-solving initiatives

Contribute to continuous improvement efforts aimed at enhancing customer satisfaction and operational efficiency

What We’re Looking For

Diploma or Degree in Business Administration, Engineering, Supply Chain, Manufacturing, or a related discipline

At least 2 years of experience in Customer Service, Sales Support, Project Coordination, NPI, or Manufacturing Operations

Prior exposure to manufacturing, electronics, or precision manufacturing environments will be advantageous

Proficiency in Microsoft Office applications, especially Excel, Word, Outlook, and PowerPoint

Strong communication skills with good coordination, documentation, and customer service abilities

Familiarity with manufacturing processes, production planning, order processing, and document control will be beneficial

Basic understanding of engineering drawings and product documentation, with exposure to materials such as industrial adhesives, foams, or flexible components being an advantage

Highly organised, detail-oriented, proactive, and able to manage multiple priorities in a fast-moving environment

Note for Applicants

Only shortlisted candidates will be contacted, typically within 4 days.

Applications can be made via the job portal or by emailing your resume (as an attachment) to enquiry@erast.com.sg with 3bogt6 in the subject line.

Pay: $2,600.00 - $3,800.00 per month

License/Certification:

permanent working rights with no restrictions in singapore (Preferred)

Work Location: In person