Department Manager (m/f/x) Köln in Full Time

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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

You will excel and enjoy this position if you are ready to actively handle the following missions:

Sales & customer service

Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor

Living the Sephora Attitude (Welcoming, Knowing, Closing)

Selling products through in-depth product knowledge and establishing customer relationships at eye level

Passing on knowledge about products, trends and beauty news

Team Leadership

Leading, coaching, and developing the team to deliver outstanding customer experience

Induction of new employees and organization of training courses

Floor management to ensure smooth daily operations and commercial excellence

Acting as a role model in the Sephora Attitude and passing on the Sephora DNA

Delegating tasks and ensuring their successful execution

Communicating targets clearly and motivating the team to achieve them

Operations

Carrying out inventories to ensure optimum availability of goods

Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.

Responsibility for the proper opening and closing of the store, including cash register closing

Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.

Collaborating on Visual Merchandising, brand updates, and in-store animations

Supporting Click & Collect processes if available

Responsibility to run the department according to Sephora Audit rules

Expense monitoring and management for department

Commercial Performance

Responsibility for achieving monthly and annual sales targets including year-on-year sales growth

Additional tasks

Additional tasks related to the daily business

KPIs

Customer satisfaction & feedback

Staff productivity & engagement

Stock availability & replenishment efficiency

Compliance with operational routines

Turnover vs. targets

Development of the category

Control of retail key figures such as MS, IPT, AVB, CR, number of services

Inventory on schedule

Do not hesitate to apply if you have…

Personal Skills

Strong leadership and coaching skills

Customer-focused and business-driven mindset

Reliable, hands-on, and solution-oriented

Excellent communication and delegation abilities

Positive attitude and ability to inspire others

Experience & Technical Skills

Experience in retail and team leadership, ideally in a premium or service-oriented environment

At least 3 years of professional experience in the respective department

Strong understanding of retail KPIs and store operations

Comfortable with visual merchandising, stock management, and customer service

Confident in using retail systems and tools

Good knowledge of the beauty industry & trends

Fluent in English or native language of the country

Being LVMH

Acts people oriented

Shows creativity and drives innovation

Strives for excellence

Entrepreneurial spirit & mindset

Here, you will find:

Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.

Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being.

A 4-day workweek, because balance fuels brilliance.

Benefits that empower. From staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.

Security for the future. Through a robust company pension plan that invests in your long-term peace of mind.

Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.

Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.

Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.

Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

Join us and belong to something beautiful.

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.

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