Salesforce Commerce Cloud Administrator

Salesforce Commerce Cloud Administrator

R57997

Bangalore, Karnātaka, India

Full Time

PVH

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About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+.

One of PVH’s greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

POSITION SUMMARY:

We are seeking a highly skilled Salesforce Commerce Cloud (SFCC) Administrator & DevOps Lead to manage and optimize the operational ecosystem of our Salesforce Commerce Cloud (B2C) platform. This hybrid role blends platform administration, DevOps leadership, and end-to-end release management. The ideal candidate will drive automation, ensure operational excellence, and maintain a secure, high-performing digital commerce environment.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

Salesforce Commerce Cloud Administration

Manage Business Manager settings, including site preferences, roles & permissions, jobs, and replication.

Support merchandising and content teams with catalog updates, promotions, pricing, and inventory.

Maintain SFCC sandbox environments, instances, and allocations.

Maintain settings in key third party systems: content delivery network, bot prevention, monitoring tools, analytics, and all other business enablement tools

Execute deployments, code replications, and data movement across environments.

Troubleshoot and resolve SFCC platform issues in partnership with engineering and support teams.

Maintain and evolve documentation for platform configuration, deployment workflows, and governance.

Partner with global information security, data privacy, infrastructure & operations on executing standards

DevOps & Release Management

Design, build, and manage CI/CD pipelines for SFCC and related system deployments.

Implement automation to improve deployment velocity, reliability, and quality.

Lead platform observability, monitoring, and incident resolution to enhance system stability.

Define and enforce DevOps and security best practices for release management.

Collaborate closely with development and QA teams to ensure smooth, high-quality releases.

Drive continuous improvement initiatives to strengthen operational efficiency and foster a DevOps culture.

INTERNAL & EXTERNAL CONTACTS:

Internal: Works closely with business and technology teams, including engineers, analysts, and business stakeholders.

External: Engages with technology vendors, consultants, and industry partners to stay updated on best practices and emerging trends.

SUPERVISORY RESPONSIBILITIES:

Direct: None

Indirect: Provide leadership & guidance to outsourced vendor resources

BUDGETARY RESPONSIBILITIES:

Maintain the environment to minimize budget overflows

DECISION MAKING:

Leads decision-making on data product development and prioritization in collaboration with stakeholders.

Recommends technology investments and improvements to enhance data product capabilities.

RESOURCEFULNESS/CREATIVITY:

Ensures technology solutions align with business needs, emphasizing usability, scalability, and cost-effectiveness.

Requires strong problem-solving skills and the ability to navigate complex business and technical challenges.

ENVIRONMENT: This role requires the ability to work in a fast-paced, dynamic environment, managing multiple priorities effectively. Domestic and international travel may be required.

QUALIFICATIONS & EXPERIENCE:

Experience:

5+ years of experience administering Salesforce Commerce Cloud (SFCC/B2C).

Hands-on experience with Business Manager, jobs, replication, users/roles, and site preferences.

Strong knowledge of cartridge architecture and SFCC deployment frameworks.

Solid experience developing and maintaining CI/CD pipelines (GitHub Actions, GitLab CI).

Expertise with Git and version control branching strategies.

Familiarity with APIs, OCAPI, SCAPI, and SFCC integrations.

Excellent troubleshooting, communication, and cross-functional collaboration skills.

Ability to thrive in a fast-paced Agile environment.

Education:

Bachelor’s degree required, in any relevant business, liberal arts, STEM, or technology/engineering disciplines

Skills:

SFCC certification (Admin or B2C Developer).

Experience in eCommerce or retail technology environments.

Experience with monitoring/logging platforms (e.g., Elastic).Cross Functional Coordination - Coordinates input and participation from diverse set of business stakeholders.

Ability to develop artifacts to support security, privacy, and other standards