Principal Specialist Customer Service - 1st Shift (Onsite)

Date Posted:

2026-05-14

Country:

Mexico

Location:

MX-BCN-MEXICALI-496 ~ Calzada Manuel Gomez Morin #3200 ~ CALZADA

Position Role Type:

Unspecified

The Principal Specialist Customer Service is the functional expert for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order. Performs a variety of simple to highly complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

What you will do:

Understanding of the job and applies knowledge and skills to complete assigned tasks. Works on assignments that are moderately or highly difficult, requiring judgment in resolving issues or in making recommendations. Normally receives little instruction on daily work, general instructions on newly introduced assignments. Maintains customer contact including correspondence concerning sales order status, order changes and billing/receivables questions.

Create/edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customers when required. Generates and distributes contract summaries when required.

Ensure export policies and procedures compliance including license applications, proper export classification on the sales order and customer denied parties screening.

Lead activities for assigned areas to ensure requirements are met.

Work with Finance to process customer invoices, return orders and credit & debit memo requests.

Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).

Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.

Create and maintain special tracking and customer reports.

Negotiate pricing/fees, for product.

What you will learn:

Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.

Understand Service Level Agreements to prioritize and meet customer expectations.

Utilize multiple customer collaboration tools/portals and SAP transactions to receive and process orders.

Qualifications you must have:

Bachelor’s degree in business administration or related.

Minimum 5+ years of experience in Supply Chain roles or position related experience.

ERP experience-SAP Sales & Distribution Module

Order Entry and order administration experience.

90% English level- Proficiency and fluency English Skills.

Problem solving skills.

Proven track record of resolving escalations and improving customer satisfaction.

Qualifications We Preferred:

Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).

Experience dealing with multicultural teams.

Salesforce experience.

Strong time management.

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Role Type Definitions: *Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.