ServiceNow Solution Architect – ITOM

Remote · Spain

About the role

We're looking for a ServiceNow Solution Architect with deep expertise in IT Operations Management (ITOM) to join our ServiceNow Business Group. You will provide technical leadership and design end-to-end ITOM solutions — covering Discovery, Service Mapping, and Event Management — working closely with clients, technical teams, and business stakeholders to deliver scalable, high-quality implementations.

Why join us?

HIGH-IMPACT PROJECTS — Work on demanding digitalization initiatives or build solutions from the ground up. This is where your expertise makes a real difference.

CUTTING-EDGE TECH — Stay sharp with the latest ServiceNow capabilities and emerging technologies. We invest in keeping you ahead of the curve.

FULLY REMOTE IN SPAIN — Work from wherever you're most productive. No relocation, no commute, full flexibility.

CONTINUOUS LEARNING — Access to top learning platforms to deepen your expertise or pick up new skills you've been putting off.

A TEAM THAT HAS YOUR BACK — Talented colleagues who collaborate, support, and push each other to deliver quality work.

GLOBAL EXPOSURE — Work alongside international teams in a truly multicultural environment.

A CLEAR CAREER PATH — Grow vertically into greater responsibility or horizontally into new technologies. You decide the direction.

What's in it for you

Restaurant tickets for every working day

Permanent contract — we're investing in a long-term relationship

Flexible benefits: Gympass and nursery tickets through our flexible retribution scheme

Referral bonus — bring great people in and get rewarded

Competitive salary and bonuses — let's talk numbers on our first call

What you'll bring

3+ years of hands-on experience with ServiceNow ITOM implementations

CIS-Discovery, CIS-ITOM, or CIS-Event Management (at least one required)

Hands-on experience with ServiceNow ITOM modules: Discovery, Service Mapping, and Event Management

MID Server configuration, troubleshooting, and performance optimization

Experience integrating ServiceNow with monitoring and observability tools such as SolarWinds and Dynatrace

API integration experience using REST, SOAP, and JSON

Knowledge of IT infrastructure: networking, servers, and cloud environments (Azure preferred)

Strong communication, facilitation, and thought leadership skills

Professional working proficiency in both Spanish and English (B2 or above) — required for client-facing meetings, calls, and workshops

What you'll do

Provide technical leadership and guidance across ServiceNow ITOM implementations

Design elegant, scalable solutions that improve how stakeholders and organizations work

Configure, troubleshoot, and optimize MID Server performance across complex environments

Lead integrations between ServiceNow and monitoring and observability tools

Design and implement API integrations using REST, SOAP, and JSON

Provide input on IT infrastructure architecture including networking, servers, and cloud environments

Present technical architecture solutions clearly to project teams and client stakeholders

Lead and mentor junior team members throughout the delivery lifecycle

Collaborate with the team on creative and effective design solutions

Review project documentation to ensure quality and compliance

Interact and consult directly with clients on technical and architectural matters

Lead project design and documentation from start to finish

Compile requirements and define ServiceNow-based solutions for customers

Collaborate with SMEs, solution architects, and technical architects to define technical direction

Act as a recognized Architect or Design Authority, providing input on ServiceNow design

Support implementation programmes for complex, enterprise-scale solutions

Establish and enforce design standards and best practices throughout the delivery lifecycle

Support pre-sales activities including scoping, estimates, and statements of work