Sr. Technical Architect

Relocation Assistance Offered Within Country

Job Number #174235 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values - Caring, Inclusive, and Courageous - we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary :

Lead the strategy, architecture, and delivery of complex Salesforce solutions for the FMCG industry, ensuring scalable, secure, and business‑aligned CRM and customer experience platforms.

Key Responsibilities :

Salesforce Strategy & Architecture

Lead the development of Salesforce strategies and reference architectures

Define multi-cloud Salesforce roadmaps aligned with business objectives, technology landscapes, and industry best practices.

Solution Design & Implementation

Oversee the implementation of Salesforce solutions across Data Cloud, Marketing Cloud, Adobe Target, Sales, Marketing Activation tools and other Salesforce products

Ensure solutions are scalable, maintainable, and aligned with enterprise architecture standards

Building Proof-Of-Concept (POC) to demonstrate working model

Omni channel marketing experience (email, sms, whatsapp, social media)

Integration & Data Architecture

Integrate Salesforce applications with external systems using robust identity and access management, data architecture, and best-practice integration patterns (API-led, event-driven, batch, etc.).

Work with data lakes (Snowflake), data platforms, ERP or back-office systems, LMS systems, Loyalty Management, analytics tools (e.g., Domo, Tableau, Power BI), cloud platforms (primarily GCP), Cloud Run

Familiarity with platform authentication patterns (SAML, SSO, OAuth)

Knowledge of data integration tools and experience integrating

Secure & Scalable Application Development

Architect and guide the build of secure, scalable applications using sharing and security models, Lightning Web Components (LWC), Apex, Flow Builder, and related Salesforce development tools.

Enforce coding standards, governance, and performance best practices.

Platform Governance & DevOps

DevOps practices (CI/CD, automation, release management) on the Salesforce platform.

Define governance models for environments, change management, and platform adoption.

Stakeholder Management

Engage with business stakeholders to understand strategic business needs, present solution options, and manage expectations.

Serve as a trusted advisor, building long-term, trust-based relationships and guiding digital transformation journeys.

Business Development & Account Growth

Lead business development and sales activities to generate new opportunities and existing relationships within target accounts.

Contribute to proposals, solution demos, and executive presentations to support deal pursuits.

Delivery Leadership & People Management

Manage project teams, vendors, budgets, timelines, and quality assurance activities to ensure successful delivery.

Lead the delivery of high-quality solutions that meet and exceed client expectations.

Support the professional development of team members through coaching, mentoring, and constructive feedback.

Thought Leadership & Knowledge Management

Stay current on Salesforce, CRM, and industry trends, and translate them into actionable recommendations for clients.

Contribute to the firm’s intellectual capital by creating knowledge assets, playbooks, and accelerators on internal content platforms.

Required Skills & Qualifications

Bachelor’s degree in Computers science, Information technology or a related field.

Minimum years of experience: At least 8+ years in the relevant field.

Salesforce Certifications

Salesforce Application Architect and System Architect certifications (or equivalent experience with a clear path to achieving them).

Solution & Delivery Experience

Proven experience leading and delivering complex Salesforce solutions using Sales Cloud, Service Cloud, Marketing Cloud, and related products for 5–10+ clients in FMCG industries.

Integration & Ecosystem Expertise

Hands-on experience integrating Salesforce with:

Data platforms and data lakes

ERP or core enterprise systems

LMS, Loyalty systems

Analytics platforms

At least one major public cloud provider

Market & Regional Experience

Strong understanding of the CRM market and competitive landscape (Salesforce, SAP, Microsoft Dynamics, Oracle, Zoho, etc.)

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Our Commitment to Inclusion

Our journey begins with our people - developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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