Store Manager

Role-Store Manager

Experience- 4-7 Years

Location- Delhi

About the Fairdeal.Market

Fairdeal.Market is a rapidly growing B2B quick commerce company offering a wide range of products with delivery times as short as 60 minutes. Our mission is to ensure that every shopping bag worldwide can be filled efficiently and sustainably.

Role Overview:

The Store Manager will support the end-to-end management of a B2B grocery dark store, ensuring smooth execution across inwarding, inventory control, picking/packing, fulfilment, and last-mile dispatch. The role demands strong operational discipline, a data-driven mindset, and the ability to lead teams to consistently achieve daily, weekly, and monthly KPIs related to efficiency, accuracy, cost, and customer satisfaction.

Key Responsibilities:

1. Warehouse & Inventory Management

Ensure timely inwarding and putaway of stock as per plan.

Maintain inventory accuracy through regular cycle counts, audits, and reconciliation.

Monitor stock health, expiry, damages, and shrinkage; implement preventive controls.

Coordinate with procurement and vendors for returns, replacements, and rejections.

Maintain optimal storage layout, safety, and hygiene standards within the warehouse.

2. Order Fulfilment & Picking

Oversee order-wise picking, QC, packing, and dispatch operations.

Drive picking accuracy and order fill rate to meet SLAs.

Ensure daily replenishment and bin accuracy to minimize misses and delays.

Analyze and improve picking productivity and turnaround time (TAT).

3. Last-Mile Operations

Ensure timely dispatch and delivery of orders as per route plans.

Manage delivery partners / drivers, ensuring performance and compliance.

Monitor cash collections, returns, and complaint closures.

Reduce delivery complaints, undelivered orders, and reverse logistics losses.

4. People & Process Management

Lead a team of shift in-charges, pickers, packers, loaders, and delivery staff.

Conduct daily shift planning, huddles, and performance reviews.

Ensure adherence to SOPs, safety standards, and labour discipline.

Drive training, motivation, and productivity improvement initiatives.

5. KPI Ownership & Reporting

Own and report performance across:

Inward SLA adherence

Inventory accuracy / Shrinkage / Damages

Order fill rate & Picking accuracy

Fulfilment & Delivery TAT

Customer complaints & closure rate

Cash collection & settlement accuracy

Team attendance & productivity discipline

Qualifications & Skills:

Graduate (preferred in Supply Chain, Operations, or Commerce).

4–7 years of experience in operations, preferably in warehouse, dark store, or FMCG/e-commerce B2B setups.

Strong understanding of inventory control, fulfilment processes, and last-mile logistics.

Proficient in Excel, WMS, OMS and comfortable using data to drive decisions.

Excellent team management, problem-solving, and communication skills.

Willingness to work in rotational shifts and manage end-to-end daily operations.

Performance Metrics (KPIs):

Inward SLA adherence

Inventory accuracy >99%

Shrinkage & damage 98%

Picking accuracy >99%

Dispatch TAT adherence >95%

Customer complaint closure

Why Join Us:

Be part of a fast-growing B2B grocery platform revolutionizing supply to retailers. Gain hands-on exposure to large-scale operations, data-led performance management, and people leadership in a high-growth environment.