Live Chat Agent

Location: Remote (Work from Home)

Job Type: Full-Time / Part-Time

Salary: $19 - $28 per hour (Based on Experience)

BENEFITS

Health, Dental & Vision Insurance

Paid Time Off (Vacation & Sick Leave)

Paid Holidays

Flexible Remote Work Schedule

Career Growth & Professional Development

Employee Recognition Programs

Performance-Based Incentives

Supportive & Collaborative Team Environment

is a dynamic construction and project management company dedicated to delivering quality building solutions and exceptional customer experiences. We are seeking a professional, customer-focused Remote Live Chat Support Specialist to join our growing team.

In this role, you will serve as the first point of contact for customers, contractors, vendors, and website visitors by providing prompt, accurate, and friendly assistance through live chat. You'll help answer questions, resolve concerns, provide project and service information, and ensure every customer interaction reflects 's commitment to excellence.

Live Chat Customer Support

Respond to customer inquiries through live chat in a timely and professional manner.

Assist customers with questions regarding 's construction services, project updates, consultations, estimates, and general inquiries.

Guide customers through available services, scheduling, and online resources.

Troubleshoot basic customer concerns and provide effective first-contact resolutions whenever possible.

Customer Service

Deliver exceptional customer support while maintaining professionalism and empathy.

Respond to inquiries related to appointments, billing, contracts, project timelines, and company services.

Ensure every customer receives accurate information and a positive service experience.

Issue Resolution

Take ownership of customer inquiries from initial contact through resolution.

Escalate complex technical or project-related concerns to the appropriate department.

Coordinate with project managers, sales representatives, and administrative staff to ensure timely follow-up.

Documentation & Data Management

Accurately document customer interactions within the company's CRM system.

Maintain detailed customer records and update project communication logs.

Identify recurring customer concerns and report trends to management.

Knowledge Base Support

Assist with maintaining internal FAQs, customer support resources, and knowledge base articles.

Recommend process improvements based on customer feedback and recurring inquiries.

Required

Previous experience in customer service, live chat support, or virtual customer assistance.

Excellent written communication and interpersonal skills.

Strong problem-solving and multitasking abilities.

Typing speed of 40–50+ WPM with high accuracy.

Experience using CRM platforms and customer support software.

Ability to manage multiple chat conversations simultaneously.

Strong organizational skills and attention to detail.

Ability to work independently in a remote environment.

Preferred

Experience with Zendesk, LiveChat, Intercom, HubSpot, Salesforce, or similar platforms.

Previous remote work experience.

Basic knowledge of construction, property management, or home improvement services.

Familiarity with customer knowledge management systems.

Employee Benefits

Medical, Dental & Vision Insurance

Paid Vacation & Sick Leave

Paid Holidays

Ongoing Professional Development

Career Advancement Opportunities

Employee Recognition & Performance Bonuses

Fully Remote Work Environment