Product Life Cycle Solutions Engineer

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Position Summary

The Product Life Cycle Solutions Engineer manages the technical assessment and engineering continuity of legacy, obsolete, and No Longer Available (NLA) service parts across major HVAC product lines. This role serves as the premier technical authority responsible for ensuring the continued support of installed equipment well beyond its original production life often spanning 20 to 30+ years. The engineer collaborates closely with Product Management, Strategic Sourcing, Quality, and Manufacturing to evaluate technical risks, define service strategies, and implement creative engineering substitutions that eliminate backorders and prevent customer downtime.

Key Responsibilities

Lifecycle & Obsolescence Management: Own the technical assessment of legacy and NLA service parts. Evaluate lifecycle statuses (active, depleting, obsolete, superseded) and execute technical end-of-life or service continuation strategies based on demand, feasibility, and cost constraints.

Engineering Solutions & Reverse Engineering: Develop and validate service-only engineering solutions, including form-fit-function validation of alternate parts, component modifications, and reverse-engineered replacements for unsupported designs. Define service equivalents and complex supersession logic.

Supplier & Sourcing Collaboration: Partner closely with Strategic Sourcing to identify, evaluate, and qualify alternate suppliers. Resolve supplier discontinuations, tooling losses, and capacity constraints by providing engineering input on vendor feasibility and low-volume manufacturing capabilities.

Service Parts Enablement & Data Integrity: Create, validate, and maintain Service Bills of Materials (BOMs), retrofit kits, and parts catalog structures. Ensure flawless alignment of technical data across enterprise ERP (SAP), PLM (Windchill), and aftermarket service platforms.

Operational Excellence & Rapid Recovery: Drive recovery solutions for difficult-to-source legacy parts utilizing low-volume manufacturing methods (CNC, sheet metal, castings) to resolve complex disruptions and minimize backorders in high-ambiguity scenarios.

Customer & Stakeholder Interface: Act as the technical escalation point for complex field issues. Maintain frequent contact with key customers and field teams with a high degree of tact, preparing diagnostic and engineering reports for the senior leadership team to address design or system-related problems.

Work Schedule

Shift: First Shift

Hours: Monday through Friday

Location: 100% On-site (Syracuse, NY)

Minimum Requirements

Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or engineering discipline.

Minimum of 7 years of prior relevant experience in HVAC systems, service parts, aftermarket engineering, or product lifecycle management; OR an Advanced Engineering Degree with a minimum of 5 years of experience.

3+ years hands-on proficiency working with complex product structures, BOM hierarchies, and enterprise ERP/PLM software environments (e.g., SAP, Windchill).

Preferred Qualifications

Strong grasp of alternate component sourcing, supplier transition pathways, and service-specific validation setups (such as deviations or PPAP-lite approvals).

Prior experience operating successfully within low-demand, high-complexity manufacturing or engineering environments.

Demonstrated background balancing speed, technical rigor, and risk management when making product decisions under low-data or high-ambiguity scenarios.

Substantial knowledge of large-scale industrial organizational structures, cross-functional program execution, and field diagnostic communications.

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

Health Care Benefits: Medical, Dental, Vision; Wellness incentives

Retirement Benefits

Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

Disability: Short-term and long-term disability

Life Insurance and Accidental Death and Dismemberment

Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 10 July 2026

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.