Senior Software Engineer – Production Engineering

Overview:

One Identity's OneLogin team is seeking Senior Software Engineers who operate with high ownership, strong technical judgment, and a bias for action. These roles are designed for engineers who identify and solve problems proactively - not just execute assigned work.

Senior Engineers at OneLogin are expected to operate as T-shaped engineers: deep in a primary domain while remaining capable across the stack (backend, APIs, cloud, and operations). You will play a key role in maintaining product velocity, improving system reliability, and reducing operational burden.

This is a hands-on role that includes on-call responsibilities and requires a strong commitment to modern engineering practices, including AI-augmented development. We are looking for engineers who take full ownership - design, build, test, deploy, and operate - rather than handing work off between silos.

In this role, you will focus on improving production operability and reliability by debugging complex issues, strengthening observability, and eliminating recurring problems at the source.

Responsibilities:

Own production operability by debugging complex issues, improving system visibility, and eliminating recurring problems at the source

Own production health for services - from detection through resolution to preventionde

Improve mean time to detect (MTTD), mean time to resolve (MTTR), and recurrence rates for issues

Identify systemic issues and eliminate recurring problems through code fixes, architecture improvements, and better operational tooling

Improve observability across services - logs, metrics, and alerting - for faster diagnosis and resolution

Design and improve debugging workflows, runbooks, and internal tooling for engineers

Reduce operational burden by making systems easier to understand, operate, and troubleshoot

Partner closely with product teams to feed production learnings back into design and development

Reduce support and incident load by addressing root causes and improving system design, not just resolving individual issues

Ideal Experience:

Strong production debugging experience in distributed systems

Experience troubleshooting complex, customer-impacting issues under real-world conditions

Deep familiarity with observability tools (Datadog or similar - logs, metrics, APM, tracing)

Experience improving operational workflows (runbooks, incident response, debugging tooling)

Ability to identify patterns across incidents and drive systemic fixes, not just one-off resolutions

Experience working across service boundaries (APIs, databases, infrastructure) to diagnose issues

Experience using AI tools to analyze logs, incidents, and system behavior at scale to accelerate debugging and root cause identification

Strong intuition for system behavior, failure modes, and performance bottlenecks

Qualifications:

Software Engineering

4+ years of software engineering experience with ownership of production systems, reliability, or operational improvements

Strong backend development experience (Ruby, Node.js, or similar)

Solid understanding of REST APIs, service contracts, and software design principles

Experience working across backend services, APIs, and production systems

Cloud & Production Systems

Experience building and operating services in AWS or similar cloud environments.

Good understanding of distributed systems, cloud-native architecture, and CI/CD.

Experience with observability, production debugging, and incident response.

On-Call & Reliability

Willingness to participate in a mandatory 24/7 on-call rotation.

Experience responding to production incidents and contributing to reliability improvements.

AI-Assisted Development

Experience using, or strong interest in, AI-powered development tools (e.g., GitHub Copilot, ChatGPT, Cursor).

Ability to evaluate and refine AI-generated code.

Company Description

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com or @oneidentity.com