Senior, Operations Manager - Non-OMIP

I. Job Summary

Manages Roll-off, hazardous waste, water services or vacuum routes and driver / laborer performance on a daily basis for this seven-day, 24-hour operation for the Texoma Gold Team Driver. This position requires up to 90% travel throughout Texoma and is based in Houston, TX.

II. Essential Duties and Responsibilities

Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs with Maintenance team.

Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.

Manages the end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.

Monitors driver and laborer time and attendance, minimizing overtime and ensuring that drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).

Reviews daily or weekly demand / volume for trucks/routes, determines potential gains from re-routing, and recommends re-routes to the routing specialist.

Sets and monitors productivity, service, and safety targets for each route and driver.

Promotes a union free atmosphere and where appropriate, establishes collaborative relations with unions.

Works with functional groups to resolve employee relations and labor relations issues.

Acquires and coordinates temporary workers assigned to assist drivers on routes.

Ensures that drivers comply with physicals, drug or alcohol tests, and training required by regulatory agencies.

Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.

Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

Establishes and maintains a clean, safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.

Ensures information is accurate on the WELL numbers and ensures compliance with billing and DEP.

Documents problem fixes and provides instructions to dispatch/service should problems recur.

Communicates and follows-up on sales opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.

Notifies customer service of delivery days for specific areas.

Ensures set-up errors and missed pickups are reported and resolved.

Documents and maintains records required by regulatory agencies such as the Department of Transportation.

Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

III. Qualifications

A. Required Qualifications

Bachelor's Degree or in lieu of degree,

3 to 5 years in transportation, logistics, or solid waste operations in which coaching, routing assessments and leading employees were requirements of the role and

Must be at least 18 years of age and

Legally eligible to work in the country where the position is located

Valid Driver's License Upon Hire and

Any Certificates required by contract or local conditions.

B. Preferred Qualifications

6 years previous experience in transportation, logistics, or solid waste operations.

Associate's Degree and/or equivalent experience

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.