Senior Sales Technology Operations Analyst

Overview

The Sales Tech Ops Analyst is a critical operational and analytical role within Intuit's Sales Tech Innovations team. This individual serves as the primary day-to-day administrator, license steward, and technical support escalation point for Intuit's enterprise sales technology ecosystem - spanning conversation intelligence, scheduling, sales engagement, outbound dialing, content enablement, and identity management platforms.

This role combines hands-on technical administration with data analytics and stakeholder-facing support across Sales, Enablement, Marketing, and cross-functional operations teams. The analyst acts as a subject-matter expert and trusted partner across multiple business units (SMB, Mid Market, Accountant, Money, INTL, QB Capital, PTG, and MC) - ensuring sellers have the right tools, the right access, and the right data to execute effectively.

Responsibilities

License Governance & Access Administration - Own end-to-end license lifecycle management (provisioning, repurposing, offboarding) across the sales tech stack; conduct monthly and ad-hoc license audits; track license pools by business unit and enforce purchase limits and SLAs; triage and resolve access requests applying role-based controls across Gong, Outreach, Seismic, Chili Piper, LinkedIn Sales Navigator, Orum, and others; partner with CRM Ops and EIM/EIAM on ServiceNow RITM provisioning.

Technical Support & Incident Response - Serve as Tier-2 escalation via the #sales-tech-ops-tickets channel; diagnose cross-platform configuration and integration issues (Gong + Zoom + Chili Piper, Outreach + Salesforce sync, Orum + CCP dialer); lead real-time incident response for platform outages including stakeholder comms and vendor coordination; manage GitHub PRs for backend tooling configs.

Utilization Analytics & Reporting - Build dashboards and reports surfacing license utilization, adoption trends, and inactive users; conduct multi-source analyses (Outreach ~1,100 users, LinkedIn Sales Navigator, Orum, Gong, Chili Piper); design stakeholder-ready deliverables that drive license optimization and spend decisions.

Stakeholder Enablement & Communication - Act as primary SME for sellers, leaders, TASPAs, enablement, and marketing; author and maintain how-to guides, troubleshooting playbooks, and FAQ libraries; enforce proper intake and redirect misrouted requests; communicate broadly during incidents with clear status and ETAs.

Cross-Functional Collaboration & Project Support - Partner with CRM Ops, EIAM/EIM, Enablement, and vendors on systemic issues and change management; support go-lives and hypercare for new platform rollouts; contribute to tool evaluation and selection; maintain SSO/SAML hygiene.

Qualifications

4+ years in Sales Operations, Sales Technology, or a related Technical Operations role

Demonstrated experience administering enterprise SaaS tools in a sales environment (Gong, Outreach, Salesforce, or equivalents)

Strong data analysis skills with proficiency in Excel/Google Sheets and experience building dashboards and utilization reports

Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders

Experience managing license governance, user provisioning, and access controls at scale (500+ users)

Comfortable operating in a high-volume, multi-stakeholder support environment with competing priorities

Familiarity with SSO/SAML identity management and IT ticketing systems (ServiceNow or equivalent)

Preferred

Gong administration (POC admin level) and conversation observer configuration

Familiarity with Chili Piper routing logic and workspace management

Experience supporting go-live launches for net-new sales tools with a distributed workforce

Proficiency building HTML dashboards or interactive reports (Chart.js, React, or similar)

Working knowledge of Salesforce reporting and object model

Experience with GitHub-based configuration management workflows

Prior exposure to Intuit's sales technology ecosystem (Orum, Seismic, Outreach, etc.)

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Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs ( about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: