Field Service Representative - Northern Greater Toronto Area

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

The Role

At QuidelOrtho , we’re advancing the power of diagnostics for a healthier future for all . Join our mission as our next Field Service Representative - Northern Greater Toronto Area, Canada . The Field Service Representative will provide on-site technical product services including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within the Northern Greater Toronto Area for this position.

The Responsibilities:

You will install, troubleshoot, repair, test and certify the full range of electronic medical devices, distributed by QuidelOrtho, needing field service support.

You will provide service to hospitals across the province and other provinces when required.

You will be required to accurately complete all paperwork associated with service calls and scheduled PMs.

It will be essential that you are current on industry practices. You will assist QuidelOrtho Account Managers with customer presentations and trade shows as required.

Perform other work-related duties as assigned.

The Individual

Required:

Education : A community college or university graduate from an electronic/biomedical engineering program or equivalent is required

Must have superior oral and written English communication skills, strong analytical skills and a high level of drive and initiative

Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment are required

Safe driving skills are required

Must be able to legally travel to the US for new hire training

Must have the ability to lift 75lbs

Must be able to legally work in Canada as we are not offering sponsorship for this position

Travel : Up to 70% travel is required for this position

Preferred:

Experience working in hospitals laboratories repairing medical equipment is an asset

Bilingual in English and French

The Key Working Relationships

Internal Partners:

Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director

Sales: Sales Director, Account Managers, Sales Manager, Marketing

Technical Specialists, Field Application Specialists, Technical Support Specialists

Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.)

External Partners:

Customers including but not limited to Laboratory Managers, Supervisors.

The Work Environment

T yp ical work week and hours with overtime required in an ou tside field service env i ronm ent. Mu st hav e th e d i s c ip li n e, o r g a n i z at io n s k ills a n d s e l f - mo t iv at io n t o w o rk a utonomou sly in a h om e o ff ic e e nv iro nm e n t. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, regularly required to use hands to finger, handle, or feel and talk or hear. Frequently required to stand, walk, bend, twist, reach and sit. Occasionally required to reach, kneel, squat, or balance. Mu st b e p hy sica ll y ab l e t o t rav e l up to 75 %. Mu st m a in tain a v al i d dr iv er’s licen s e a n d mus t o wn and m ai n tain an a u t omob ile su i tab l e fo r tr av el to c u s tome r sit e s, air por t, e tc. Tr av el in cl ud es ai rp la n e, t r ai n , a u t omob il e , and ov ern igh ts. On a t yp ical wo rkday, 80 % o f ti m e m e e ti n g w ith pe op le, 20 % o f the tim e o n comput er, do i n g pa p e r w o r k , o r o n p hon e. Must be able to lift up to 75 pounds.

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