Senior Manager – Operations | E-commerce, Fulfilment & Exports

About the Company

Trip Machine is a fast-growing motorcycle lifestyle brand from India, selling premium motorcycle gear, leather luggage, boots, and accessories across India and international markets.

We are looking for a strong operations person who can bring structure, discipline, and accountability to our e-commerce fulfilment, inventory, and export operations.

Role Overview

The Senior Manager – Operations will be responsible for managing daily B2C and B2B order fulfilment, inventory accuracy, courier coordination, export shipments, team performance, and process improvement.

This is a hands-on role for someone who can run daily operations smoothly while also improving systems and processes as the company grows.

Key Responsibilities

Manage daily e-commerce, marketplace, B2B, and export order fulfilment.

Ensure timely order processing, packing, dispatch, tracking, and delivery coordination.

Maintain inventory accuracy across website, marketplaces, finished goods, and B2B stock.

Coordinate with courier partners, freight forwarders, customs agents, and logistics vendors.

Oversee returns, replacements, RTOs, shipment delays, and delivery escalations.

Create and improve SOPs for packing, dispatch, inventory control, returns, and export documentation.

Track key operational metrics such as dispatch timelines, order accuracy, inventory accuracy, delivery delays, returns, and shipment costs.

Lead and manage the operations team with clear ownership and accountability.

Work closely with sales, customer care, production, finance, and warehouse teams.

Identify process gaps and implement improvements to reduce errors and manual work.

Experience & Skills

6–10 years of experience in e-commerce operations, fulfilment, logistics, warehouse management, supply chain, or export operations.

Strong understanding of order fulfilment, inventory management, dispatch planning, courier coordination, and operational reporting.

Experience with marketplaces, Shopify, courier systems, inventory tools, ERP, or WMS will be preferred.

Experience with B2B shipments, export documentation, freight coordination, or international logistics will be an advantage.

Good working knowledge of Excel, Google Sheets, and operational reports.

Ability to manage teams, vendors, timelines, and cross-functional coordination.

Who This Role Is For

Someone who is hands-on, detail-oriented, and strong with follow-through.

Someone who can bring structure to daily operations.

Someone who can manage people, vendors, inventory, and systems.

Someone who can solve problems before they become escalations.

Pay: From ₹50,000.00 per month

Benefits:

Paid sick time

Paid time off

Provident Fund

Ability to commute/relocate:

Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

How many years of Experience do you have in managing E-Commerce Operations

Experience:

Warehouse: 3 years (Required)

Work Location: In person