Reservations, Groups & Events Manager - Hotel Business Palace, Milano

Starhotels, gruppo privato alberghiero italiano, è leader nei segmenti upscale e upper-upscale & luxury, con 34 strutture 4 e 5 stelle, situate nel cuore delle migliori destinazioni italiane oltre a Londra, Parigi e New York, per un totale di oltre 4.200 camere.

Posizione:

Join Starhotels and become part of our team, where you will play a key role in creating memorable guest experiences.

As a Reservation, Groups & Events Manager, you will oversee the Reservations and Events operations, ensuring the highest standards of service, maximizing revenue opportunities, and fostering strong collaboration across all hotel departments.

Your responsibilities include:

Overseeing all aspects of reservations and event operations, from the first contact with the guest to the final follow up.

Managing the team, ensuring everyone is well-trained and motivated.

Working closely with the revenue team to implement pricing strategy of the property and manage day-to-day optimal room occupancy.

Ensuring conference and event spaces are prepared and maintained to the highest standards.

Collaborating with clients to understand their event requirements and provide customized solutions.

Being proactive in looking for new opportunities of business.

Ensuring a good relationship is maintained between the departments of the hotel.

Requisiti:

Exceed expectations revealing:

A unique personality and a true passion for hospitality.

Familiarity with Opera PMS for efficient operations.

Excellent communication skills.

Ability to anticipate and resolve challenges and complaint resolution finesse.

A commitment to delivering a high level of customer service.

Impeccable grooming standards.

Versatility in handling various work scenarios.

Flexibility to work in different shifts and embrace a more dynamic work routine.

Altre informazioni:

Unlock a world of benefits including:

Stylish uniforms with complimentary laundry service.

Exclusive discounted stays within the group.

Corporate perks and special discounts with our partner companies.

Our compensation policies are based on the National Collective Labour Agreement (CCNL) for the Tourism Industry, which provides for 14 salary payments per year.

The total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role.

For this position, we offer:

Classification: B2, or B1 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role.

Compensation: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration.

Pay range: €35.000 - 40.000 - plus the following additional components:

Meal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property.

Variable Compensation:

Performance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits.

Voluntary guest contributions, paid through payroll in proportion to actual work attendance.

MBO 10%

In addition, all Starhotels employees benefit from a Company Supplementary Agreement, which provides enhanced conditions and additional advantages across various aspects of the employment relationship.

Embrace growth with:

Exceptional career advancement opportunities through our Performance Management Program.

The opportunity to be part of an ambitious organization that values and nurtures its talent.

Ongoing training and professional development opportunities.

At Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability.

Join us to shape your outstanding career!

Send in your application and let's create exceptional memories together.