Customer Service Supervisor, Insurance Agency

What to Expect

The Insurance Agency Supervisor plays a critical leadership role in driving team performance and operational excellence within Tesla Insurance. Primary responsibilities include managing and developing a high-performing team of licensed insurance agents, prioritizing key business objectives, and serving as a strong advocate for both agents and customers alike.

In this position, you will lead a team of licensed insurance agents at one of our Tesla Insurance locations in Austin, TX, Draper, UT, or Henderson, NV.

The core purpose of the Insurance Agency Supervisor is to ensure your team consistently delivers outstanding performance aligned with their role expectations. By doing so, you directly support Tesla’s mission - accelerating the growth of Tesla Insurance while helping more customers get behind the wheel of a Tesla vehicle.

What You'll Do

Manage daily team operations, including adherence to schedules (breaks, lunches, and phone availability)

Conduct regular 1:1 meetings to review performance, provide feedback, and support development

Document coaching, performance feedback, and corrective actions through internal systems

Partner with HR on hiring and performance management

Support agents in real-time with complex customer situations

Handle escalated customer interactions, including safety score disputes, billing concerns, and pricing inquiries

Collaborate with agency leadership to improve policies, procedures, and performance expectations

What You'll Bring

Minimum of 3 years leadership experience within an insurance agency environment

Active Property and Casualty (P&C) or Personal Lines license in the state of domicile, plus non-resident licenses in all other states where required

Strong knowledge of insurance policies, processes, and industry practices

Excellent communication and interpersonal skills

Ability to multitask, prioritize, and manage competing priorities

Strong critical thinking and problem-solving skills

Experience de-escalating customer concerns effectively

Compensation and Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.