Guest Experience Internship - Grand Hyatt Lanzarote Playa Dorada Resort & Spa

HOSPITALITY CONNECTION BARCELONA SL

Playa Blanca (Las Palmas)

Experiencia

No se requiere experiencia

Salario

Retribución sin especificar

Área - Puesto

Marketing, publicidad y RRPP

Relaciones Públicas

Categoría o nivel

Técnico/a

Vacantes

1

Inscritos

2

Contrato

Contrato Prácticas

Jornada

Completa

Proceso de selección continuo.

Funciones

Hesperia World Dreams Lanzarote Playa Dorada Resort & Spa is looking for two Guest Experience Intern to join the team and support the delivery of outstanding guest experiences throughout the stay. This internship is an excellent opportunity for candidates interested in developing a career in hospitality, customer experience, and service excellence within an international resort environment. Key Responsibilities Support the Guest Experience team in delivering personalized service to guests Assist in handling guest requests, incidents, and complaints, ensuring timely follow-up Monitor guest satisfaction and collect feedback during the stay Collaborate with different departments to ensure a seamless guest experience Support the implementation of quality and service standards Assist in guest engagement and loyalty initiatives Provide support in managing online reputation platforms and guest reviews

Requisitos

Currently studying Tourism, Hospitality Management, or a related field Strong customer service orientation and attention to detail Excellent communication and interpersonal skills Proactive attitude and willingness to learn Ability to work in a team-oriented and dynamic environment High level of English required; additional languages are a plus

Se ofrece

Internship in a well-established international resort Hands-on experience in Guest Experience and hospitality operations Exposure to real guest interaction and service management Professional development in a dynamic and multicultural environment

HOSPITALITY CONNECTION BARCELONA SL

Barcelona

Recursos Humanos