Service Order Handler internship (project management team)

Location:

Monselice, Padova, Italy

Job ID:

R0135837

Date Posted:

2026-07-10

Company Name:

HITACHI ENERGY ITALY S.P.A.

Profession (Job Category):

Administration & Facilities

Job Schedule:

Full time

Remote:

No

Job Description:

The opportunity

We are looking for an intern to support Service Project Managers in ensuring efficient and accurate execution of customer orders from entry to delivery, acting as a key interface between Sales, Operations, and Customers.

How you'll make an impact

Order Management

Create, review, and manage customer orders in SAP

Validate commercial terms (price, Incoterms, payment terms, delivery dates)

Ensure completeness and accuracy of order data

Order Execution & Monitoring

Track order progress from booking to invoicing and delivery

Coordinate with supply chain, production, and logistics for timely execution

Proactively communicate bottlenecks (availability, delays, discrepancies)

Customer & Stakeholder Interaction

Act in collaboration with Project Manager for customers on order-related topics

Support Sales with order status, backlog, and delivery commitments

Collaborate with Finance on billing, credit checks, and disputes

Documentation & Compliance

Ensure correct documentation (order confirmations, shipping docs, invoices)

Maintain compliance with internal controls (SOX) and company policies

Support audits with required documentation and traceability

Reporting & Data Quality

Monitor order backlog, delivery performance, and KPIs

Maintain high data quality standards in systems

Key Interfaces other than Project Managers

Sales / Local Business Unit

Supply Chain & Planning

Logistics / Warehouse

Finance & Controlling

Customers

KPIs (typical)

On-time delivery (OTD)

Order accuracy / error rate

Cycle time from order to delivery

Backlog quality

Your background

Technical

SAP (order entry, delivery, billing)

Strong Excel; Power BI is a plus

Understanding of order-to-cash (O2C) process

Soft Skills

Strong coordination and problem-solving skills

Attention to detail and data accuracy

Customer-oriented mindset

Ability to manage multiple orders/priorities

More about us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together.

The minimum salary for this internship in the location specified is as follows:

Starting from: 800 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally includes:

Lunch ticket or canteen, Flexible working hours, Hybrid work model.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions - additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.