ECS Process Improvement Specialist

Department: Business Development Dept

Location: IT, IT

Job ID:

Description

ECS is a newly established multi-country, multi-brand, omnichannel coffee player within the Lavazza Groupù. We are looking for a Process Improvement Specialist to join the ECS Business PMO team. The ideal candidate will be responsible for understanding how our business operates end-to-end, identifying inefficiencies, and translating insights into concrete improvement initiatives. This role requires strong analytical and organizational skills, a structured mindset, and the ability to collaborate effectively with cross-functional teams and senior stakeholders.

What you’ll do:

End-to-end process mapping: Document business processes across functions, identifying the tools used at each step, the data flows, and the relevant process owners.

Pain point identification: Engage with stakeholders and analyze processes to surface inefficiencies, bottlenecks, manual workarounds, and opportunities for improvement.

Prioritization & initiative design: Assess pain points based on impact, effort, and strategic relevance, then design targeted improvement initiatives with clear objectives and expected benefits.

Implementation planning: Build actionable roadmaps to bring initiatives to life defining milestones, owners, dependencies, and success metrics, and support execution.

Stakeholder management: Act as a trusted partner for business functions, facilitating workshops, alignment sessions, and progress reviews.

Continuous improvement culture: Contribute to building a structured approach to process excellence within the organization.

Who we're looking for

Bachelor's degree in Business, Economics, Engineering, or a related field. Master's degree is preferred

3-4 years of previous experience in process improvement, business analysis, management consulting or PMO roles, with proven process mapping expertise

Strong analytical and problem-solving skills, with the ability to translate complex processes into actionable solutions

Solid project management capabilities and ability to manage initiatives independently

Good knowledge of Excel and PowerPoint; fluent English

Detail-oriented, curious and hands-on approach, combined with a proactive and ownership-driven mindset

Excellent stakeholder management, communication and presentation skills; comfortable working with both operational teams and senior leaders in dynamic environments

Availability for business travel; the role can be based in Turin or Milan offices

✨ In Return We Offer

Comprehensive welfare package including short working week during summer months

Hybrid working policy (10 days a month remote working)

Access to company facilities, such as restaurant service & corporate gym

A fast paced and dynamic international context

Salary and benefits

The role is classified at Level 1 under the Italian CCNL Industria Alimentare

Initial annual gross salary of minimum € 53.000

Premio per Obiettivi (PPO) equal to € 2.500 at target level for 2026

What next?

Our Talent Acquisition Team will assess your application and if you have what we’re looking for, you'll be contacted for an initial interviewIf you make it to the short list, you’ll be interviewed by the Hiring Manager and if necessary, other members of the hiring panelIn some cases, you may be required to show us your skills via technical challenge.

Who We Are

Our Group was founded in Turin in 1895, has been owned by the Lavazza family for four generations. As one of the world’s most important coffee roasters, we operate in more than 140 countries through our brands, subsidiaries and distributors, with a total of over 5,500 employees.

Every day we operate in all sectors of theoffee industry, offering our products through every channel and positioning our brands as a high-quality blend.

We are a community of single origins united into a perfect blend, humans enriching one another through our mutual diversity.

Awakening a better world every morning: the commitment we make every single day.

#torino

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