Working Student (all genders) - Customer Experience (all genders)

About the Team

You’ll join the Global Strategy & Intelligence Research team. We shape and execute our CTI-led marketing strategy, strengthen Orange Cyberdefense’s positioning and portfolio, drive market awareness, support business growth through strategic partnerships, and continuously improve customer experience through data-driven insights and improvement initiatives.

Role & Purpose

As a Master Student (Working Student), you work in a project-based environment and own the operational side of our Voice of the Customer (VoC) program. You turn customer feedback into structured insights and help ensure those insights lead to prioritized, actionable improvements - across markets and with clear delivery focus.

Key Responsibilities

Support the ongoing delivery of the VoC/CX program: coordinate day-to-day processes and project management, track milestones and results, ensure smooth execution.

Implement and maintain customer feedback mechanisms:

Configure and manage customer surveys in our CX/VoC platform

Perform quality checks to ensure consistency (e.g., logic, target groups, fields, templates)

Analyze survey and feedback outcomes: Interpret results, identify trends, and derive initial insights

Reporting & communication: Create dashboards, reports, and presentations for operational stakeholders and (depending on experience) senior leadership

Track issues and dependencies in practice: Monitor progress, identify dependencies / blockers between activities

Support the rollout and adoption of CX performance measurement solutions across international markets

Documentation & quality standards: Maintain structured documentation, lessons learned, and process steps

Qualifications

Currently enrolled in a Master's degree program in Business Administration, Marketing, Economics, or a related field.

Excellent project management and analytical skills

Strong ability to execute operational tasks and support delivery

Advanced Excel skills

Experience with reporting & data visualization

Comfortable using AI for data analysis

Experience with survey/feedback tools or CRM is a plus (not required)

Basic VoC/CX knowledge (e.g., NPS, customer journey) is a plus

Languages

Excellent English communication skills (written and spoken)

German language skills are a plus

Personal Competencies

Analytical mindset and ability to turn data into actionable insights

Data-driven and solution-oriented working style

High attention to detail and quality high quality standard of work

Excellent communication skills (written & verbal) for diverse stakeholders

Proactive, reliable, and collaborative, with strong self-organisation

What You'll Gain

Hands-on experience in a global Customer Experience and Strategy function

Exposure to senior stakeholders and international markets

Opportunity to work with modern CX methodologies, advanced analytics, and AI-enabled business tools

Practical experience turning customer insights into strategic business actions

A collaborative, innovative, and international work environment within a leading cybersecurity company

Our Benefits

Responsible tasks in an international environment

‍ Mobile Office Option

Structured onboarding phase with a mentor (“buddy”)

Flexible working hours and work schedule models

️ Corporate Benefits

EGym Wellpass

Various team events (Wiesn, Christmas party, end-of-work drinks, and BBQ events on our rooftop terraces)

Small personal gestures for birthdays, anniversaries, and special occasions

Click here to learn more about our benefits!

We look forward to receiving your application documents, including your salary expectations and your preferred start date!