Strategic Customer Success Manager, Public Sector

Why Socure?

Socure is building the identity trust infrastructure for the digital economy - verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself - keep reading.

We are looking for a Strategic Customer Success Manager, Public Sector to join and be a key member of Socure’s Public Sector team. In this role, you'll own major financial existing accounts, drive sales, ongoing, consultative relationships and be the face of Socure throughout the post-sales customer journey - from onboarding to implementation to renewal - and create and implement strategic account plans focused on enterprise-wide deployments of products and services.

Requirements:

Partner with our Public Sector Sales Pod to develop, scale, and grow our post-sales customer success function

Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization

Identify expansion and up-sell opportunities, new use cases, and play a key role in renewing enterprise customer contracts

Manage time-to-revenue timelines following contract signing, including product delivery, integration between customer infrastructure and company SaaS service, and sign-offs

Coordinate technical resources needed for up-sell opportunities and support issues, and own status reporting to support revenue projections

Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning

Analyze customer data to identify and propose new ideas and processes to prevent issues and increase product usage

Quickly absorb new information via Socure University training program and external sources to become an expert on our solutions

Qualifications:

BA/BS required

Minimum 4-6 years experience in Customer Success, Account Management, or a Solutions role

Experience managing complex enterprise accounts and leading the relationship at all levels of the institution from executive to business owners

A proven track record of quota achievement and demonstrated career stability

Excellent communication and presentation skills

Attention to detail, strong organizational skills, and a bias for action

A self-starter approach to work and the ability to adapt and thrive in rapidly changing circumstances

Salesforce knowledge

SaaS background

Analytical capabilities and the ability to tell a story with data

Ideal candidates will live within 45 minutes of Washington, DC OR New York City, New York

If you need an accommodation during any stage of the application or hiring process - including interview or onboarding support - please reach out to your Socure recruiting partner directly.

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Compensation Range: $141K - $166K