Specialist/ Payments Analyst

Overview:

Payments Product Analyst will provide operational, product and project support for improving end-to-end payments processes. Areas of focus include, but are not limited to, handling clients funding escalations to a full resolution, assessing the industry for potential new opportunities, onboarding, maintaining, and optimizing new and existing vendors, enhancements to existing products, operational processes and workflows, support for development of new funding channels and back-office tools and liaising with vendors and other internal departments for reconciliation. The ideal candidate will have strong problem-solving and prioritization skills, working knowledge of payment processing and financial operations and good relationship management skills.

Responsibilities:

Learn various banking systems and payment methods to facilitate all functions of Payment Operations, becoming a subject matter expert within the organization

Keep up to speed with the latest payment industry trends within trading, retail and wider payments world

Identify potential new vendors, run vendor selection processes, and onboard payment relate vendors, including commercial negotiations

Manage ongoing vendor relationships, including assessing performance and costs and managing renewals

Work with stakeholders across businesses including Client Management, Commercial, Compliance, Financial Operations, Legal, Product and Technology from multiple locations around the world.

Work closely with client facing teams to address payment-related client inquiries

Ensure issues are identified, tracked, reported and resolved in a timely manner, whilst looking to identify wider trends

Support internal stakeholders in all payment related tasks such as daily reconciliations, payments for vendor services, audit, payment data analysis, etc.

Make sure all internal payment setup is correct

Proactively working individually or with stakeholders to identify and drive opportunities for improvements

Prepare data for wider business, presenting findings to wider stakeholder groups

Gather, prioritize, and document requirements for funding projects and requests

Help roll out new initiatives, including creating and maintain process documents and providing training

Assist with user acceptance testing (UAT), product release signoffs, troubleshooting issues

Create and maintain user access to 3rd party portals with regular audits to ensure that access is only given on a need-to-know basis.

Qualifications:

BA/BS Degree

Experience in vendor management, preferably both onboarding new vendors and managing ongoing relationships

Background supporting other teams with queries, preferably as first line of support within an incident escalation flow

Understanding payment methods and processes is desirable but not essential

Experience facing and managing demands of multiple business stakeholders, preferably in a regulated industry

Proven organizational and prioritization skills in a fast paced and evolving environment

Strong analytical and problem-solving skills, including data preparation and visualization

Ability to be a proactive team player.

Attention to detail

Ability to effectively communicate with all levels of management through various channels

Prior experience managing projects is a plus

Proficient MS Office with a strong background in Excel

Enjoy working in a dynamic, team-oriented environment

Excellent interpersonal skills and a customer-oriented approach to problem solving

Excellent verbal and written communications skills

Self-starter, able to work without supervision