Workshop Controller

Job Title: Workshop Controller

Reports to: Service Manager

Main Purpose:

We are currently recruiting for a Workshop Controller to join the Connolly Motor Group, within the Service team, Audi Galway.

The role:

The successful candidate will ensure the smooth and timely flow of work through the workshop, leading to customer satisfaction. To ensure the work is completed on time and efficiently thereby contributing to the achievement of departmental service targets. To ensure work is completed using the ‘right first time’ approach by ensuring the work is allocated to suitable technicians in terms of qualification or experience. To ensure the team delivers the highest standard of service and that each opportunity is taken to continuously improve the working methods and standards.

Role Responsibilities:

Management

Monitor progress of jobs in the workshop and advise service advisors and reception of any delays or issues

Ensures jobs are allocated across the department and it is adequately staffed to achieve departmental objectives

Prioritises workshop jobs with the Service manager and General Manager to meet customers’ requirements

Signs off job cards for appropriate warranty work

Ensure the correct warranty procedure is followed on new and used vehicles and all documentation relating to warranty work and returnable components is up to date and accessible

Ensures that adequate support is given to the technical team so that the hours and materials used optimise cost effectiveness, using dialogues to identify parts required and upsale opportunity

Liaises with the Parts team to ensure appropriate and timely pre-picking for planned jobs

Authorise and document all consumable and internal parts requisitions

Maintain a clean, well-decorated and tidy workshop to achieve the highest standards of workshop presentation

Assist the Aftersales and General Manager to ensure optimum staff performance and efficiency is achieved at all times through the recruitment, assessment and training of all team members

Provides regular feedback to the Service Manager and General Manager on departmental activity and performance

Assist HR with employment relations and recruitment & selection

Readiness to attend and undergo training as and when required by the Company and the Manufacturer

Weekly technician toolbox meeting

Customer facing when needed - complete road tests and deal with queries to resolution

Ensuring service processes meet ISO requirement and are implemented in a consistent manner

Working with Service Manager to ensure a safe and healthy working environment ensuring staff comply with Health and Safety requirements

The person:

Skills and Competencies:

Previous experience in a similar role in the automotive industry or qualified technician interested in career progression

People Management experience is beneficial

Time Management skills

Strong IT skills

Ability to communicate clearly with customers and colleagues, face to face, by phone or email

Excellent problem solving and decision making

Decisive - can work on own initiative and take accountability

Customer service experience

Continuous improvement mindset

Full driving license is essential

Build strong interdepartmental relationships and pay close attention to other departments requirements

Excellent oral and written English essential