Lead Beverage Server-HFX Full-Time

Position Summary

Under the direction of the Food & Beverage management and supervisory team, this position leads by example and provides exemplary beverage service to casino guests in a fast paced environment. This position is a dual role, working primarily as a Beverage Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and display exceptional communication and interpersonal skills. Contributes to a safe and welcoming work environment for all employees. Motivates, leads by example and provides a learning environment. Ensures adherence to all policies and procedures. Above all else, must embrace and be aligned with Casino Nova Scotia’s culture and philosophy of providing outstanding entertainment experiences.

Job Duties

Provides beverage and food service following established standards of service

Cleans and buses section

Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest

Point of contact for customer escalations including assessing situations for voiding or comping a meal

Responds to basic employee questions/issues

Responsible to check the phone for sick calls, may be required to call in replacements

Responsible for assigning sections to servers, bartenders and hosts (if applicable)

Responsible for basic shift training and orientation for new employees from time to time

Responsible for organizing EOs (early outs) if necessary

Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary

Works as a member of the team and provides support to co-workers on shift to ensure an overall exceptional guest experience for all casino guests

Exemplifies the four GEM steps and creates Great Experiences and Memories

Develops and cultivates strong working relationships with all stakeholders: guests, ownership, employees, vendors and regulators

Ensures compliance with licensing laws, health and safety and other statutory regulations Finds ways to play ; you are serious about work, without being serious in your demeanor

Chooses to make everyday a great day

Stays focused in order to be there

Delivers an exceptional entertainment experience to internal and external guests to ensure you make their day

Performs other duties as assigned or directed

Minimum Qualifications

Embraces the Casino Nova Scotia culture and philosophy and has a playful, infectious and "all about the guest" attitude!

Minimum Grade 12 or equivalent is required

Proven leadership skills and qualities is required

Excellent GEM skills are required

Cash handling and point of sales experience is required

One year food and beverage serving experience in either a bar or restaurant setting is required

Satisfactory attendance is required

Strong sales and organizational skills with the ability to prioritize

Ability to stand and carry a tray for the duration of a shift is required

Ability to work quickly and efficiently under pressure in a busy, fast-paced environment

Excellent knowledge of Spirit, Wine and Beer is required

Must be pleasant, positive, and self-motivated with the ability to multi-task

Neat, clean and professional appearance is required

Ability to communicate well with team members

Ability to commit to offering our guests the highest level of guest service is required

Must be flexible and able to work various shifts