ServiceNow Developer
Skills
About the role
About The Role
FDM is a global business and technology consultancy seeking a ServiceNow Developer to work for our client within the public sector. This is initially a 3-month contract with the potential to extend and will be a hybrid role that will be based in London or Leeds
We are seeking a ServiceNow Developer to join our team and play a key role in designing, developing, and enhancing scalable solutions across the ServiceNow platform. The successful candidate will take ownership of development activities, apply sound technical judgement, and deliver high-quality solutions that meet business needs while maintaining platform stability and performance.
This role requires a strong understanding of ServiceNow best practices, with a focus on maximising native platform capabilities, reducing unnecessary customisation, and delivering solutions that are sustainable, maintainable, and able to evolve alongside changing business requirements. The ideal candidate will be comfortable working independently, driving technical outcomes, and contributing to the continual improvement of the platform.
Responsibilities
Create, enhance, and support applications and services within the ServiceNow ecosystem.
Implement and optimise functionality across a broad range of platform capabilities, including ITSM, CSM, ITOM, Employee Centre, portals, catalogues, workflow automation, Flow Designer, integrations, and AI-driven features.
Design scalable solutions that maximise platform reuse and minimise unnecessary complexity.
Utilise standard platform features and proven design approaches to reduce support overhead and future maintenance effort.
Develop, test, and support integrations between ServiceNow and external platforms using industry-standard API technologies.
Collaborate with solution architects and technical leads to ensure alignment with established architectural principles and development standards.
Investigate, diagnose, and resolve technical issues affecting platform performance or functionality.
Produce and maintain technical documentation, while contributing to knowledge-sharing initiatives across the team.
Support continuous improvement efforts by identifying opportunities to enhance development practices and platform efficiency.
About You
Demonstrable experience developing solutions on the ServiceNow platform.
Broad exposure to multiple ServiceNow product areas rather than a single functional specialism.
Strong proficiency in platform scripting and automation technologies, including JavaScript, Business Rules, Script Includes, and Flow Designer.
Experience designing and implementing integrations with third-party systems and services.
Sound understanding of CMDB concepts, data modelling, and platform data relationships.
Proven capability to independently manage and deliver complex development work in a senior technical role.
ServiceNow Certified Application Developer (CAD) certification is advantageous.
Strong understanding of data architecture and foundational data principles is essential.
About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
Why join us
Career coaching, mentoring and access to upskilling throughout your entire FDM career
Assignments with global companies and opportunities to work abroad
Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
Annual leave and work-place pension
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