Northeast Business Unit - Training Manager

JOB SUMMARY:

The Training Manager is responsible to develop and implement a robust Dealer Training curriculum for dealers and operations staff that meets the needs of today’s wholesale fuel market and differentiates Circle K Wholesale as more than just a fuel supplier. The role supports the company goals by focusing on personal and department accountability, customer service, and work efficiency. This role will be located in Nashua, NH with the expectation of adhering to Circle K's 5 Days Together Policy.

RESPONSIBILITIES/ACCOUNTABILITIES:

Maintain relationships by developing an understanding of the strategies and business operations of the company; attending client meetings; assisting in preparation of presentations; answering questions; explaining policies and procedures

Assist management in achieving their business goals by sharing ideas and best practices between and amongst regions, departments and business units

Identify training and development needs by analyzing operational results, job requirements, operational problems, plans, forecasts and current training programs

Satisfy training and development needs by researching and consulting with subject matter, operations, training and design implementation experts to create training programs that are effective, current, relevant and compatible with Company policies and standards

Develop and work with curriculum designers and subject matter experts on the creation and modification of new programs as organizational needs change

Educate operations personnel on effective training techniques, (i.e., the “how to” of training) by implementing and delivering instructional programs, curriculum, training procedures and aids, computer-based training (CBT) and materials using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures

Provide topic specific training programs to operations and support employees aimed at maintaining and improving their individual job skills

Deliver a training curriculum to wholesale customers designed to assist them in managing and improving their business on fuel and convenience retail drivers, small business fundamentals and compliance with environmental, branding and legal requirements

Deliver a training curriculum to operations teams designed to assist them in developing, executing and maintaining territory business plans to attain quantitative and qualitative territory performance objectives

Drive organizational change as the company and wholesale fuels market evolves and support management and employees in change processes or projects

Initiate and build a positive culture and team environment with a focus on engagement and strengths-based leadership with frequent feedback

Maintain knowledge of multiple company initiatives and supplier brand programs, requirements and procedures

Maintain professional and technical knowledge through educational workshops, professional publications, business and personal networks, best practice monitoring or professional societies

Work with executive management as it relates to the dealer business

Perform special projects and other duties as assigned

KNOWLEDGE, SKILLS AND OTHER QUALIFICATIONS REQUIRED:

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

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