Church Communication CRM Product Manager

The Salesforce Customer Relationship Manager (CRM) – Principal Salesforce Administrator for the Church Communication Department, to support the stability, continuity, and effective use of the global Salesforce CRM. This role is responsible for managing system enhancements, overseeing integrations and system improvements, global workforce training, and maintaining data quality and governance.

The purpose of this position is to strengthen the Church’s relationships with government, interfaith, media, legal, and other opinion leaders by leading the vision, strategy, development, adoption, and continuous improvement of the Church’s Relationship Management (CRM) platform. The platform supports institutional relationship management, preserves organizational knowledge, strengthens continuity across leadership transitions, and enables effective follow-up and engagement with key external audiences worldwide.

Location: requires a minimum of three (3) days in the office at the Joseph Smith Memorial Building in Salt Lake City

Preference - Applicant should be available to start before the end of July 2026

Responsibilities:

Support worldwide efforts to identify, maintain, and strengthen strategic relationships with government, interfaith, media, community, and other opinion leaders.

Develop processes that ensure effective follow-up following meetings with General Authorities and other senior Church leaders.

Develop reporting and analytics that enable leaders to evaluate outreach efforts, relationship engagement, and organizational effectiveness.

Own the vision, roadmap, and lifecycle of the Church’s CRM platform.

Prioritize product enhancements based on customer needs, organizational objectives, and strategic priorities.

Lead planning for current and future capabilities, including integrations, workflow automation, reporting, AI-enabled solutions, document generation, and relationship-management processes.

Establish and maintain a prioritized backlog, release schedule, and multi-year product roadmap.

Measure product performance, adoption, and customer outcomes, and identify opportunities for continuous improvement.

Administer, configure, and maintain Salesforce CRM

Manage data integrity including imports, cleansing, validation, and governance

Design and maintain workflows, automation, validation rules, reports and dashboards

Lead Quality Assurance testing efforts for system enhancements, upgrades and integrations

Collaborate with stakeholders to gather requirements and translate them into CRM solutions

Manage teams and volunteers who administer the CRM.

Provide corporate training and user support including developing and conducting training

Establish credibility with internal stakeholders through demonstrated competence and dependability

Create and maintain clear technical documentation for system admins and users

Utilize advanced Microsoft Excel skills for reporting, data analysis, and reconciliation

Troubleshoot system issues and implement effective solutions in a timely manner

Stay current with releases and emerging technology trends to recommend improvements

Manage vendor relations and project budgets

Provide responsive support outside of standard business hours, as needed, to accommodate inquiries and operational needs from a global workforce across multiple time zones, ensuring timely communication, issue resolution, and continuity of service.

Bachelor’s degree in Business, Communications, Information Systems, Marketing, Public Administration, or a related discipline, or equivalent professional experience.

Five years of relevant professional experience in product management, CRM administration, business systems, customer success, project management, or a related field.

Experience managing enterprise Salesforce environments

Current Salesforce Administrator Certification

Strong knowledge of configuration, automation, reporting, dashboards, and integrations

Experience with data governance and security experience

Excellent communication and training skills

Advanced Microsoft Office experience

Demonstrated experience managing enterprise products through the full product lifecycle, including vision, planning, roadmap development, launch, adoption, support, and end-of-life considerations.

Experience translating customer needs and business requirements into product requirements, acceptance criteria, and technical solutions.

Strong project management, prioritization, and organizational skills.

Excellent written, verbal, and presentation skills.

Proven ability to influence cross-functional teams without direct authority.

Experience leading organizational change, training, and user-adoption initiatives.

Strong analytical skills with the ability to use data to inform decision-making.

Experience managing vendors, budgets, and technology initiatives.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings - giving Church members places to worship, teach, learn, and receive sacred ordinances - our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.