Services Product Management Specialist - Whitespace Services
Skills
About the role
POSITION SUMMARY
In a world where technology is driving everything to digitalization, creating a proactive digital customer experience and provide thought leadership and subject matter expertise surrounding assigned Data Center Whitespace offerings. Clearly understand the market, personas, and competitive landscape the offerings reach. Provide leadership and direction on the full lifecycle of each offering.
RESPONSIBILITIES
Own the entirety of the Data Center Whitespace service offering lifecycle including, ideation, planning, business case development, launch, sustaining, and End of Life.
Develop programs and establish processes to market service offerings to our customer base throughout the product lifecycle.
Provide subject matter expertise and market direction for assigned service products and general data center industry.
Work with Sales Analytics team to develop KPIs and dashboards to track program success.
Be a thought leader for assigned offerings both internally and externally.
Work with the Portfolio team to align messaging and product direction with the full offering portfolio.
Contribute to the global portfolio product strategy and go-to-market plans.
Thoroughly research and create business cases inclusive of revenue production and revenue support.
Provide “train the trainer” content for other market and salespeople.
Prepare and deliver presentations, product demos, and develop sales enablement tools.
Act as a sales escalation point for complex customer opportunities.
Attend tradeshows, visit customers, meet with partners and LVO’s to ensure an accurate voice of customer is heard in all product plans.
Embed in other product LOB offering teams to contribute to their market product specifications, requests for engineering resource, and general requirements for Data Center Whitespace Offerings.
QUALIFICATIONS
Proven previous work experience within the Data Center Industry.
Bachelor’s Degree in Engineering, Marketing or related technical degree.
MBA and prior consulting, strategic planning or product marketing preferred.
At least 5-7 years in technical product/services marketing, strategic planning, marketing or directly related experience.
Deep marketing experience with strong VOC knowledge
Strong knowledge of relevant customer segments
Technical expertise to translate customer needs/pain points to solutions
Strong written/oral communication, especially in communicating customer needs
Strong relationship management skills
Very strong research and analytical skills.
Effectively communicates technical information and complex ideas.
PHYSICAL & ENVIRONMENTAL DEMANDS
Please list all physical and environmental demands that may performed on a regular basis.
TIME TRAVEL REQUIRED
(10% travel required)
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