Supervisor Operations

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Supervisor Operations

Date: Jul 10, 2026

Location:

US, Virtual, NOAM

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Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

Supervisor Operations (Remote)

Full time, United States, Canada or Costa Rica

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

As a Supervisor Operations, you will

Provide leadership to a team of travel consultants

Collaborate with performance data to maximize the effectiveness of the team

Develop learning programs for closing own short- and long-term competency gaps

Provide the client with the required industry information, such as low fares, exchange costs, and penalties

Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)

Monitor global distribution systems (GDS) queues daily to maintain quality control

About you

Extensive experience in the corporate travel management industry

You have relevant supervising experience

Advanced skills on GDS Sabre

Strong critical thinking and problem-solving skills

Proficient in Microsoft Office applications

Excellent verbal and written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

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