Senior Manager - Digital Product Management, Digital Wallets

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

Amex Digital Labs is seeking a Senior Manager of Digital Product Management to join our digital wallets product team. Lab drives innovation at American Express by originating, incubating, and managing products and platforms that are essential to our customers’ digital lives. We are a fast-paced global team that leverages emerging technologies to develop digital payment and financial services products, AI-powered customer service solutions, and engaging membership experiences. We value creativity, customer centricity, and experimentation and often collaborate with top technology companies and strategic partners to bring the next generation of products to market.

This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams.

Minimum Qualifications

6+ years of product management experience, with a proven track record of owning and delivering complex digital products from strategy through execution

Experience in fintech, financial services, payments, banking, or related industries with a strong understanding of the payments ecosystem

Demonstrated experience defining product strategy, prioritizing roadmaps, and successfully bringing customer-facing products to market

Experience partnering closely with engineering teams to translate customer and business needs into scalable technical solutions

Demonstrated ability to independently own a complex product area, exercise sound judgment, and operate effectively in ambiguous, fast-paced environments

Experience leading large, cross-functional initiatives and influencing stakeholders across multiple organizations without direct authority

Strong customer focus with the ability to balance customer needs, business objectives, and technical constraints to deliver exceptional product experiences

Analytical mindset with experience leveraging qualitative and quantitative data to make informed product decisions and measure success

Exceptional written and verbal communication skills, with experience presenting to senior leaders, cross-functional stakeholders, and external partners

Experience mentoring, coaching, or leading other product managers or product team members

Strong organizational skills with the ability to manage multiple priorities, navigate competing demands, and drive execution across complex initiatives

Bachelor's degree required

Preferred Qualifications

Experience developing or managing digital wallet products, including Apple Pay, Google Pay, tokenization, NFC payments, or other mobile payment experiences

Strong technical aptitude with the ability to engage in architectural discussions, API integrations, platform capabilities, and technical tradeoff conversations with engineering teams

Experience working with external technology partners or platform providers to define, prioritize, and deliver customer-facing capabilities

Experience managing products in regulated environments, balancing customer experience, operational requirements, security, and compliance considerations

Experience leading global or multi-market product initiatives

Experience using experimentation, customer research, and analytics to validate hypotheses and continuously improve product performance

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries

Bonus incentives

6% Company Match on retirement savings plan

Free financial coaching and financial well-being support

Comprehensive medical, dental, vision, life insurance, and disability benefits

Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.